Credit Controller
| Posting date: | 10 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | Nottingham, NG2 3NG |
| Company: | Nottingham City Council |
| Job type: | Permanent |
| Job reference: | 7241 |
Summary
Organisation: Leicestershire County Council
Work Location: Loxley House ,Nottingham, NG2 3NG
Salary: £28,605 - £31,029 per annum (pro rata for part time)
Working Hours: 37 Hours per week - (Monday - Thursday 8.30am-5pm, Friday 8.30am- 4.30pm)
Contract Type: Fixed-term (9 months)
Closing Date: 23rd March 2026
Interview Date(s): Interviews will commence the week commencing 30th of March 2026 (Previous applicants need NOT apply)
EMSS are looking for a Full time Credit Controllers to join their expanding busy team.
EMSS are going through an exciting period of growth and have new Credit Controller opportunities available within our team.
The role would suit candidates with consumer collections / credit control experience, who are can manage their own ledger and support clients on a full 360 service, with this in mind your customer service skills will be key.
About the Role
You will have strong experience in credit control and the debt management of Consumer ledgers. As part of the team, you’ll be taking on a varied credit control position that isn’t just about chasing debts but also getting involved in resolving disputes. You’ll be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won’t be asked to reach unachievable targets, we want you to be able to support our customers in the best way.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must:
- Relevant experience within a Credit Control environment along with GCSE's in Maths and English ( Level 5 / C or above).
- The ability to reduce aged debt levels and improve debtor ledger profiles and demonstrate/ give examples of debt recovery and query resolution results.
- Able to use ICT systems, including Word, Excel, Outlook and Access, and experience with Oracle financial information system or similar, e.g. a large Enterprise Resource Planning (ERP) system would be beneficial.
- Experience of Adult Social Care query management within a finance environment, working with service users and service areas to ensure all queries are followed through and resolved where possible.
- Full end to end ownership of consumer customer portfolio with specific KPI and collection targets met.
- Work in line with benchmarked best practice, Service User needs and Finance strategy with a broad understanding of the Order to Cash process including debt collection and able to manage a large customer Portfolio and escalate matters where needed.
- Ensure collections are prioritised to minimise non collection risk and identify non collectable debt and collate write off schedule for processing
- Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
Davide Dulcetta - AR Team Leader
Email Address - Davide.Dulcetta@EMSS.org.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Proud member of the Disability Confident employer scheme