NHS 111 Clinical Practitioner - Oldbury
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £55,276.00 per year |
| Additional salary information: | £55276.00 a year |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | Birmingham, B69 2AQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0051-26-0017 |
Summary
Key Success Measures Caring & Compassion - We will actively listen to understand and empathise with others, with a desire to support both patients and colleagues. Always Professional - We will be accountable for consistently delivering high quality healthcare for our patients Respect & Dignity - We will actively listen to each other and our patients to answer their concerns or questions. We will maintain and respect patients dignity and must ensure it is never compromised. Everyone Matters - We will actively encourage feedback from both patients and colleagues to continually improve our service, ensure everyone has an opportunity to have their voice heard, and everyone has an opportunity to further develop their skills and competencies. Key Areas of Responsibility & Accountability Clinical To provide telephone based care and advice to NHS111 callers supported by the Pathways Clinical Consultation system (PaCCS). The practitioner will assess the patient and either give self-care advice or direct patients to onward referral points where required. To practice autonomously without direct supervision. To exhibit excellent verbal communication skills when dealing with patients and carers. To have the ability to make clear decisions with confidence and communicate these effectively. To apply robust clinical knowledge to the validation of ambulance/Emergency Department outcomes and other patient care outcomes generated via NHS 111. To complete callbacks to Healthcare Professional contacts and ambulance crews on scene. To effectively promote self-care where this is clinically appropriate To ensure accurate and timely documentation of all patient contacts in line with service standards and professional requirements. To work within the parameters of your skills and knowledge, recognising the limitations to your own practice and to work within the bounds of your training and capability according to regulatory codes of conduct. To maintain an awareness of developments in clinical practice. To optimise evidence based practice. To work effectively as part of a multi-professional team in collaboration with other members of the service. To adhere to performance measures. To provide health promotion/accident prevention advice for patients and carers. Discharge or refer patients as appropriate to internal or external clinical pathways via the Directory of services (DoS). To demonstrate effective negotiation skills when necessary and establish concordance with patients on appropriate course of action to take for the level of care determined To Prescribe, if a non-medical prescriber (NMP), on the Electronic Transfer Prescription (ETP) and work within the limitations of current Non-Medical Prescribing legislation. The task will be undertaken in-line with local and national guidelines. The NMP is expected to work within their own competencies and the prescribing framework stipulated by the Royal Pharmaceutical Society. To manage all calls in a controlled, timely and professional manner treating all patients with compassion, empathy and respect. Communicate outstanding issues or concerns to the appropriate manager before going off duty.