Operations Manager
| Dyddiad hysbysebu: | 10 Mawrth 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Mai 2026 |
| Lleoliad: | Plymouth, PL4 9DP |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1754-26-0004 |
Crynodeb
Central Communication and Collaboration Serve as the main liaison between the practice and the central management team. Maintain and monitor the centralised operational system (Monday.com) to report, coordinate and track practice operations and projects. Provide regular updates to the central team on practice needs and staff developments. Attend monthly meetings with the senior operations manager to review practice performance and align on strategic objectives. Ensure timely implementation of directives and initiatives from the central team, reporting progress as required. Attend PCN meetings and update the central team with any actions. Team Leadership and Development Lead and manage the onsite team, fostering a supportive and collaborative environment. Assist with recruitment, induction and training of non-clinical staff, ensuring consistency with central policies. Conduct regular staff appraisals, set performance goals and address performance issues promptly. Organise and lead staff meetings to discuss practice operations, address issues and share updates from the central team. Ensure adequate staffing levels across the practice. Work with the central resourcing team to address cover needs and emergencies. Patient Care and Operational Safety Liaise with the central data quality team to achieve IIF and QOF targets. Manage minor patient complaints and escalate major issues to the central team following the complaints guidelines. Maintain up-to-date policies aligned with central templates. Ensure the practice meets all safety and compliance standards, including CQC regulations. Facilities and Compliance Oversight Maintain an updated Premises Action Plan, detailing current and future maintenance needs. Conduct regular walkthroughs to identify and address facility issues, liaising with the central team as needed. Oversee relationships with service providers, ensuring quality and compliance. Administrative and Financial Oversight Monitor financial activities such as invoice reconciliation and petty cash management. Collaborate with the central team to maximise opportunities from local projects and enhanced services. Support audit processes and manage data for CQC inspections. To send staff payroll information over to the HR Manager Additional Responsibilities Provide reception cover when necessary, including booking appointments and handling opening/closing procedures. Participate in audits or quality improvement initiatives as directed by the central team.