Network & Telecoms Support Engineer
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | Winchester, SO22 5DG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9251-26-0155 |
Summary
The Network & Telecoms Support Engineers role is to provide reliable and efficient maintenance and support of the Trusts digital network and telecoms infrastructure, across all Trust sites. Working to ensure both existing and new infrastructure meets the evolving digital needs of our staff, patients, and visitors. Working closely with others within the team and department, the post holder will manage incident & request tickets assigned via the Service Desk, troubleshoot & resolve network and telecoms faults, undertake regular infrastructure audits & preventative maintenance tasks, and assist with project delivery. This is a customer-facing role with an on-site requirement. The post holder can expect to work on-site at both Royal Hampshire County Hospital (Winchester) and Basingstoke & North Hampshire Hospital on a weekly basis, as well as attending other Trust sites as required. Liaising with internal & external stakeholders by telephone, email, and face-to-face. Always providing a high-quality & professional service. Network & Telecoms Support Engineers are expected to cover core support hours between 08:00 to 17:00 and participate in planned maintenance activities outside of core hours as required. Responsible for maintaining and supporting network and telecoms infrastructure and systems to ensure digital services are available to the Trusts staff, patients, and visitors, including: Networks (wired and wireless) External Connectivity (WANs, internet, remote access, VPN, etc.) Firewalls All network and telecoms systems and equipment hosted on and off premise Telecoms including Mitel IP telephony Responsible for completing all assigned tickets within the Service Desk system (diagnosing and resolving faults) in line with service level agreements, keeping customers informed of progress, and escalating any likely breaches. Responsible for completing regular infrastructure audits & preventative maintenance tasks and reporting on issues identified during audits. Responsible for attending all Trust sites as required, and work on site to provide BAU support cover or complete assigned tickets and project tasks. Responsible for assisting with system updates and upgrades with minimal impact on the production environment. Responsible for assisting with project delivery. Responsible for ensuring documentation is kept up to date.