Urgent Treatment Centre Receptionist
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £12.98 per hour |
| Additional salary information: | £12.98 an hour |
| Hours: | Full time |
| Closing date: | 24 March 2026 |
| Location: | Herne Bay, CT66EB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5994-26-0000 |
Summary
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the appointment system b. Process personal, telephone and 111 requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Photocopy documentation as required g. Data entry of temporary registrations and relevant patient information as required h. Input data into the patients healthcare records as necessary i. Respond to requests for information i.e. insurance and solicitors letters to the Medical Secretaries as per our unit policies. j. Manage all queries as necessary in an efficient manner k. Carry out system searches as requested l. Retrieve and file medical records m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o. Support all clinical staff with general tasks as requested in addition to the primary responsibilities, the medical administrator may be requested to: a. Partake in audit. b. Support administrative staff, providing cover during staff absences c. Action incoming emails when necessary d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records e. Complete opening and closing procedures. f. Update live waiting times. g. Use Cleo to monitor referrals from 111.