Wellbeing Officer - Parent Carers (SEND)
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £29,373 to £30,421 per year |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | WA10 2RS |
| Remote working: | On-site only |
| Company: | St Helens Carers Centre |
| Job type: | Permanent |
| Job reference: |
Summary
This is an exciting time for St Helens Carers Centre as we continue to be a Centre of Excellence for Adult, Young Adult & Young Carers. The successful postholder will provide dedicated information and advice to Parent Carers who look after a child who has Special Educational Needs & Disabilities (SEND). The support they offer will help them in their caring role.
Following the successful promotion of the current post holder to a management position with us, we are now looking for a new Wellbeing Officer. They will be office-based as we pride ourselves on offering Carers with full accessibility to our services, providing face to face, online and telephone support. We are inviting applications from candidates who are empathetic, passionate, self-motivated, committed and want to work in an environment that is both rewarding and challenging due to the difficulties faced by many Parent Carers.
Who are we looking for…?
We are looking for a highly motivated individual, with experience of working directly with an adult client group. The successful candidate will have excellent communication and organisational skills, demonstrating a strong ability to working sensitively with adults over the age of 18 years of age who are Carers of a person under 25 years of age who have additional needs due to SEND.
What will the successful applicant be doing…?
They will work with newly referred Adult Parent Carers, offering support which will help to reduce the impact of their caring role. They will create a package of support, tailored to the needs of the Adult Parent Carer. The Adult Carers Wellbeing team aim to help Carers so that they get the support they need, preventing their caring role from having a negative impact on their social, mental, and physical wellbeing.
Main Duties and Responsibilities
1) To undertake Carer registrations with all Adult Parent Carers following referrals from other agencies and self-referrals into the service.
2) To provide information, advice, emotional support, and advocacy services to Parent Carers via telephone, face to face support or home visits where necessary, at point of registration and when Parent Carers return for support.
3) To ensure Parent Carers are registered onto our internal electronic recording system along with all contacts with the Carer on an ongoing basis, accurately and efficiently in a timely manner.
4) To provide emotional support, maintaining a professional yet empathetic approach to Carers.
5) To work within an established Carer Support Pathway to ensure and maintain a high level of knowledge and understanding of the services and benefits available to Parent Carers. Ensuring Parent Carers are receiving all appropriate services, support, and information.
6) Facilitate a monthly Parent Carer Wellbeing group, giving them the opportunity to meet with other Parent Carers.
7) To work closely with Listen 4 Change in supporting Parent Carers, referring Parent Carers into their service and accepting referrals from them.
8) To organise and co-facilitate specific Parent Carer workshops on topics that will support Parent Carers in their role.
9) To make referrals to internal and external services, at the request of the Parent Carer, ensuring identified needs have been met in a timely manner.
10) To liaise with other organisations and advocate for Parent Carers, either collectively or on a case-by-case basis, this may be in cases where services provided are either not appropriate or not available.
11) To facilitate outreach sessions of Carer Support including facilitating Carer groups when required.
12) To participate in and/or facilitate training events as required by the Line Manager, to support your role and Carers.
13) To help plan, organise and become involved in Carers Centre events such as open days, evenings, Carers Week etc. To promote the services of the Centre and raise awareness of Carers issues.
14) To assist Senior Management in identifying areas of work to be undertaken and in the planning and development of these.
15) To take part in and support the Adult Carer Wellbeing Team, this will include active participation in supervision and support sessions, team meetings and appraisals.
16) To contribute to the collection of data about Carers, their needs, and the provision of services.
17) To maintain accurate records and files of on-going work and participate in monitoring and evaluation.
18) To work with your colleagues across St Helens Carers Centre, to maintain an equitable service to Carers taking a whole system approach to carer Support.
19) To share information in a professional manner, maintaining strict confidentiality.
20) To work responsibly, complying with Safeguarding Adults & Children and ensuring all safeguarding concerns are acted upon immediately.
21) To be responsible, with other members of staff, for ensuring the work undertaken complies with the Centre’s Health & Safety Policy.
22) To work within all Policies and Procedures of the organisation and keep up to date with the Staff Handbook.
23) To work flexibly to ensure support is available during core hours, and by meeting the needs of all Carers, which will require being on a staff rota to cover our late-night evening and occasional weekend work.
Following the successful promotion of the current post holder to a management position with us, we are now looking for a new Wellbeing Officer. They will be office-based as we pride ourselves on offering Carers with full accessibility to our services, providing face to face, online and telephone support. We are inviting applications from candidates who are empathetic, passionate, self-motivated, committed and want to work in an environment that is both rewarding and challenging due to the difficulties faced by many Parent Carers.
Who are we looking for…?
We are looking for a highly motivated individual, with experience of working directly with an adult client group. The successful candidate will have excellent communication and organisational skills, demonstrating a strong ability to working sensitively with adults over the age of 18 years of age who are Carers of a person under 25 years of age who have additional needs due to SEND.
What will the successful applicant be doing…?
They will work with newly referred Adult Parent Carers, offering support which will help to reduce the impact of their caring role. They will create a package of support, tailored to the needs of the Adult Parent Carer. The Adult Carers Wellbeing team aim to help Carers so that they get the support they need, preventing their caring role from having a negative impact on their social, mental, and physical wellbeing.
Main Duties and Responsibilities
1) To undertake Carer registrations with all Adult Parent Carers following referrals from other agencies and self-referrals into the service.
2) To provide information, advice, emotional support, and advocacy services to Parent Carers via telephone, face to face support or home visits where necessary, at point of registration and when Parent Carers return for support.
3) To ensure Parent Carers are registered onto our internal electronic recording system along with all contacts with the Carer on an ongoing basis, accurately and efficiently in a timely manner.
4) To provide emotional support, maintaining a professional yet empathetic approach to Carers.
5) To work within an established Carer Support Pathway to ensure and maintain a high level of knowledge and understanding of the services and benefits available to Parent Carers. Ensuring Parent Carers are receiving all appropriate services, support, and information.
6) Facilitate a monthly Parent Carer Wellbeing group, giving them the opportunity to meet with other Parent Carers.
7) To work closely with Listen 4 Change in supporting Parent Carers, referring Parent Carers into their service and accepting referrals from them.
8) To organise and co-facilitate specific Parent Carer workshops on topics that will support Parent Carers in their role.
9) To make referrals to internal and external services, at the request of the Parent Carer, ensuring identified needs have been met in a timely manner.
10) To liaise with other organisations and advocate for Parent Carers, either collectively or on a case-by-case basis, this may be in cases where services provided are either not appropriate or not available.
11) To facilitate outreach sessions of Carer Support including facilitating Carer groups when required.
12) To participate in and/or facilitate training events as required by the Line Manager, to support your role and Carers.
13) To help plan, organise and become involved in Carers Centre events such as open days, evenings, Carers Week etc. To promote the services of the Centre and raise awareness of Carers issues.
14) To assist Senior Management in identifying areas of work to be undertaken and in the planning and development of these.
15) To take part in and support the Adult Carer Wellbeing Team, this will include active participation in supervision and support sessions, team meetings and appraisals.
16) To contribute to the collection of data about Carers, their needs, and the provision of services.
17) To maintain accurate records and files of on-going work and participate in monitoring and evaluation.
18) To work with your colleagues across St Helens Carers Centre, to maintain an equitable service to Carers taking a whole system approach to carer Support.
19) To share information in a professional manner, maintaining strict confidentiality.
20) To work responsibly, complying with Safeguarding Adults & Children and ensuring all safeguarding concerns are acted upon immediately.
21) To be responsible, with other members of staff, for ensuring the work undertaken complies with the Centre’s Health & Safety Policy.
22) To work within all Policies and Procedures of the organisation and keep up to date with the Staff Handbook.
23) To work flexibly to ensure support is available during core hours, and by meeting the needs of all Carers, which will require being on a staff rota to cover our late-night evening and occasional weekend work.