Facilities Operations Assistant
| Posting date: | 10 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | B26 3RZ |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 153084 |
Summary
Facilities Operations Assistant
Contract: Professional Services, Production & Technology
Location: Birmingham, B26 3RZ
Hours of work: 50
Contract Type: Permanent
We are seeking a Facilities Operations Assistant to support the smooth, efficient and professional running of daily facilities operations across our site.
This hands-on role plays a key part in maintaining presentation standards, delivering front-of-house excellence, and ensuring events, visitors and staff receive the highest level of service.
Job Description
We are looking for someone with strong customer service capability, practical maintenance skills and a flexible approach to varied operational tasks.
You will combine confident communication with a proactive mindset, supporting both routine activities and reactive needs across events, building maintenance and day-to-day site operations.
Key Responsibilities
Support event and room setups, including AV coordination and furniture movement.
Liaise with event organisers, vendors and internal stakeholders.
Provide on-site support during events to resolve operational issues.
Conduct post-event inspections and reinstate spaces to required standards.
Deliver professional front-of-house support when required.
Act as the first point of contact for staff, visitors and VIPs.
Maintain high presentation standards across reception and throughout the site.
Carry out minor repairs, including decoration, carpentry/joinery, ceiling tile replacement and basic lock changes.
Undertake low-level electrical tasks.
Conduct routine building inspections and report defects.
Support contractors during planned works.
Professional and Personal Competencies/Qualifications
Essential:
Strong customer service skills with a professional, approachable manner.
Practical maintenance ability across basic repairs and low-level electrical work.
Good communication and problem-solving skills, with confidence working independently or as part of a team.
Physical fitness suitable for manual handling and furniture movement.
Relevant certifications: SIA licence, ladder safety, manual handling and low-level electrical safety.
Desirable:
First aid training.
Fire marshal training.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Professional Services, Production & Technology
Location: Birmingham, B26 3RZ
Hours of work: 50
Contract Type: Permanent
We are seeking a Facilities Operations Assistant to support the smooth, efficient and professional running of daily facilities operations across our site.
This hands-on role plays a key part in maintaining presentation standards, delivering front-of-house excellence, and ensuring events, visitors and staff receive the highest level of service.
Job Description
We are looking for someone with strong customer service capability, practical maintenance skills and a flexible approach to varied operational tasks.
You will combine confident communication with a proactive mindset, supporting both routine activities and reactive needs across events, building maintenance and day-to-day site operations.
Key Responsibilities
Support event and room setups, including AV coordination and furniture movement.
Liaise with event organisers, vendors and internal stakeholders.
Provide on-site support during events to resolve operational issues.
Conduct post-event inspections and reinstate spaces to required standards.
Deliver professional front-of-house support when required.
Act as the first point of contact for staff, visitors and VIPs.
Maintain high presentation standards across reception and throughout the site.
Carry out minor repairs, including decoration, carpentry/joinery, ceiling tile replacement and basic lock changes.
Undertake low-level electrical tasks.
Conduct routine building inspections and report defects.
Support contractors during planned works.
Professional and Personal Competencies/Qualifications
Essential:
Strong customer service skills with a professional, approachable manner.
Practical maintenance ability across basic repairs and low-level electrical work.
Good communication and problem-solving skills, with confidence working independently or as part of a team.
Physical fitness suitable for manual handling and furniture movement.
Relevant certifications: SIA licence, ladder safety, manual handling and low-level electrical safety.
Desirable:
First aid training.
Fire marshal training.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.