Team Manager x 2
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28000-28000 per annum |
| Hours: | Full time |
| Closing date: | 17 March 2026 |
| Location: | Homebased, Homebased |
| Company: | Serco Limited |
| Job type: | Temporary |
| Job reference: | 307879-44025636 |
Summary
Serco Limited
Location: Homebased Salary: £28,000 per annum plus excellent benefits Schedule: 37.5 hours per week, Monday – Friday between 7am – 7pm
Ready to impact a better future?
As a Team Manager in our Citizen Services – Customer Services team, you’ll lead and empower a team of colleagues delivering essential support to customers at scale. Your work will help ensure the service runs smoothly, efficiently and with care, creating a positive impact for the communities who rely on us.
You’ll guide your team to deliver high–quality interactions, support their growth and maintain the standards that keep the service running effectively. Through purposeful coaching, clear direction and a focus on continuous improvement, you’ll help create the conditions for people to do their best work and shape better outcomes for customers.
What you’ll do as a Team Manager
You’ll be entrusted to:
- Lead a team of Customer Advisors, supporting their performance, wellbeing, development and engagement.
- Oversee daily service delivery, ensuring KPIs, service levels and quality standards are consistently achieved.
- Monitor productivity using reporting tools and drive continuous improvement across the team.
- Coach and develop colleagues in line with the Customer Service Quality Framework.
- Support new starters, including onboarding and early development.
- Act as a point of contact for the client and provide first–line technical support.
Does this sound like you?
You’ll be a great fit for this role if you have…
- Strong people–management skills and the ability to motivate, support and guide a team.
- Excellent communication skills and confidence engaging with stakeholders at all levels.
- Strong organisational skills, with the ability to plan and prioritise work effectively.
- A positive, performance–focused approach and a passion for delivering excellent customer service.
- Competence using Microsoft Office and confidence working with data and reporting tools.
Vetting and checks: A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Location: Homebased Salary: £28,000 per annum plus excellent benefits Schedule: 37.5 hours per week, Monday – Friday between 7am – 7pm
Ready to impact a better future?
As a Team Manager in our Citizen Services – Customer Services team, you’ll lead and empower a team of colleagues delivering essential support to customers at scale. Your work will help ensure the service runs smoothly, efficiently and with care, creating a positive impact for the communities who rely on us.
You’ll guide your team to deliver high–quality interactions, support their growth and maintain the standards that keep the service running effectively. Through purposeful coaching, clear direction and a focus on continuous improvement, you’ll help create the conditions for people to do their best work and shape better outcomes for customers.
What you’ll do as a Team Manager
You’ll be entrusted to:
- Lead a team of Customer Advisors, supporting their performance, wellbeing, development and engagement.
- Oversee daily service delivery, ensuring KPIs, service levels and quality standards are consistently achieved.
- Monitor productivity using reporting tools and drive continuous improvement across the team.
- Coach and develop colleagues in line with the Customer Service Quality Framework.
- Support new starters, including onboarding and early development.
- Act as a point of contact for the client and provide first–line technical support.
Does this sound like you?
You’ll be a great fit for this role if you have…
- Strong people–management skills and the ability to motivate, support and guide a team.
- Excellent communication skills and confidence engaging with stakeholders at all levels.
- Strong organisational skills, with the ability to plan and prioritise work effectively.
- A positive, performance–focused approach and a passion for delivering excellent customer service.
- Competence using Microsoft Office and confidence working with data and reporting tools.
Vetting and checks: A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.