Learning and Development Manager
| Posting date: | 10 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | E14 9SH |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 152931 |
Summary
Learning and Development Manager
Contract: Government, Healthcare & Education (P&C)
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
We are seeking a Learning and Development Manager to oversee, deliver, and continuously improve the induction and ongoing training programmes for our placemakers.
This role ensures full compliance with contract requirements while embedding a strong service culture and delivering engaging, impactful learning experiences across the account.
Job Description
We are looking for a highly capable learning professional who can manage the LMS, evaluate training effectiveness, identify skill gaps, and lead the rollout of the placemakers pathway.
You will build strong relationships with stakeholders, develop an annual learning plan, and use data to drive continuous improvement across all programmes.
Key Responsibilities
Manage and deliver the induction programme for all placemakers.
Lead the delivery and embedding of service culture training initiatives.
Ensure training compliance with contract and operational requirements.
Monitor and evaluate the effectiveness of all learning programmes.
Oversee the LMS, including tracking, reporting, and training renewals.
Analyse workforce skill gaps to inform future training needs.
Lead the rollout of the placemakers pathway.
Deliver high-impact training sessions and workshops for employees at all levels.
Contribute to the annual learning plan and develop processes for critical and role-specific training.
Professional and Personal Competencies/Qualifications
Expertise in designing and delivering engaging training and induction programmes, including train-the-trainer.
Strong communication, presentation, and facilitation skills with the ability to influence at all levels.
Proficient in LMS platforms and training technologies.
Experience evaluating training impact and embedding organisational culture, diversity, and service excellence.
Skilled in project management and stakeholder collaboration.
Able to promote and reinforce safety-first practices across all training activity.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government, Healthcare & Education (P&C)
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
We are seeking a Learning and Development Manager to oversee, deliver, and continuously improve the induction and ongoing training programmes for our placemakers.
This role ensures full compliance with contract requirements while embedding a strong service culture and delivering engaging, impactful learning experiences across the account.
Job Description
We are looking for a highly capable learning professional who can manage the LMS, evaluate training effectiveness, identify skill gaps, and lead the rollout of the placemakers pathway.
You will build strong relationships with stakeholders, develop an annual learning plan, and use data to drive continuous improvement across all programmes.
Key Responsibilities
Manage and deliver the induction programme for all placemakers.
Lead the delivery and embedding of service culture training initiatives.
Ensure training compliance with contract and operational requirements.
Monitor and evaluate the effectiveness of all learning programmes.
Oversee the LMS, including tracking, reporting, and training renewals.
Analyse workforce skill gaps to inform future training needs.
Lead the rollout of the placemakers pathway.
Deliver high-impact training sessions and workshops for employees at all levels.
Contribute to the annual learning plan and develop processes for critical and role-specific training.
Professional and Personal Competencies/Qualifications
Expertise in designing and delivering engaging training and induction programmes, including train-the-trainer.
Strong communication, presentation, and facilitation skills with the ability to influence at all levels.
Proficient in LMS platforms and training technologies.
Experience evaluating training impact and embedding organisational culture, diversity, and service excellence.
Skilled in project management and stakeholder collaboration.
Able to promote and reinforce safety-first practices across all training activity.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.