National Account Manager
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £50,000 to £55,000 per year |
| Additional salary information: | + Car Allowance |
| Hours: | Full time |
| Closing date: | 09 April 2026 |
| Location: | United Kingdom |
| Remote working: | On-site only |
| Company: | TC Facilities Management |
| Job type: | Permanent |
| Job reference: | 19515 |
Summary
National Account Manager – Leisure & Health Club Contract
Salary: £50000-£55000 + Car Allowance
Location: Midlands / South Midlands (ideally Birmingham, Coventry, Milton Keynes, Northampton, Luton corridor – flexible for the right candidate)
About the Role
We are recruiting an experienced National Account Manager to take overall responsibility for a large, high-profile national contract within the leisure and health club sector.
This role combines strong operational oversight with a clear customer account focus, ensuring the contract delivers against commercial objectives, service expectations, and long-term partnership goals. You will act as the primary senior contact for the customer while leading and developing colleagues across multiple sites nationwide.
This is a senior leadership role suited to someone comfortable balancing strategic account management with hands-on operational delivery.
Key Responsibilities
Overall accountability for the performance of a national customer account across multiple locations
Act as the senior point of contact for the customer, building trusted and effective working relationships
Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
Maintain strong control of financial performance, including budgets, forecasting, and cost management
Drive continuous improvement, innovation, and best practice across the contract
Identify opportunities to strengthen the customer relationship and support contract retention and growth
Ensure full compliance with health & safety, HR, and company policies and procedures
Provide clear, accurate reporting and performance updates to internal and customer stakeholders
Act as the senior escalation point for operational and customer-related matters
About You
We are looking for an experienced and adaptable leader with a strong background in managing large contracts and multi-site operations.
You will ideally bring:
Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
A proven track record of managing complex, multi-site contracts
Strong commercial awareness with the ability to balance service delivery and financial performance
Excellent customer relationship and stakeholder management skills
The ability to lead change, improve performance, and develop colleagues
Experience within leisure, hospitality, or a similar customer-focused environment (desirable but not essential)
About Us
What We Offer
Salary of £50,000-£55000
Car allowance
Free gym / health club membership
Company Pension Scheme
Ongoing development and progression opportunities
The opportunity to lead a significant national contract within a growing organisation
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors.
This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.
Salary: £50000-£55000 + Car Allowance
Location: Midlands / South Midlands (ideally Birmingham, Coventry, Milton Keynes, Northampton, Luton corridor – flexible for the right candidate)
About the Role
We are recruiting an experienced National Account Manager to take overall responsibility for a large, high-profile national contract within the leisure and health club sector.
This role combines strong operational oversight with a clear customer account focus, ensuring the contract delivers against commercial objectives, service expectations, and long-term partnership goals. You will act as the primary senior contact for the customer while leading and developing colleagues across multiple sites nationwide.
This is a senior leadership role suited to someone comfortable balancing strategic account management with hands-on operational delivery.
Key Responsibilities
Overall accountability for the performance of a national customer account across multiple locations
Act as the senior point of contact for the customer, building trusted and effective working relationships
Lead, support, and develop regional and site-based colleagues to deliver consistent service standards
Ensure delivery against contractual KPIs, SLAs, and agreed performance measures
Maintain strong control of financial performance, including budgets, forecasting, and cost management
Drive continuous improvement, innovation, and best practice across the contract
Identify opportunities to strengthen the customer relationship and support contract retention and growth
Ensure full compliance with health & safety, HR, and company policies and procedures
Provide clear, accurate reporting and performance updates to internal and customer stakeholders
Act as the senior escalation point for operational and customer-related matters
About You
We are looking for an experienced and adaptable leader with a strong background in managing large contracts and multi-site operations.
You will ideally bring:
Experience operating at Contract Manager, Senior Contract Manager, or Regional Director level
A proven track record of managing complex, multi-site contracts
Strong commercial awareness with the ability to balance service delivery and financial performance
Excellent customer relationship and stakeholder management skills
The ability to lead change, improve performance, and develop colleagues
Experience within leisure, hospitality, or a similar customer-focused environment (desirable but not essential)
About Us
What We Offer
Salary of £50,000-£55000
Car allowance
Free gym / health club membership
Company Pension Scheme
Ongoing development and progression opportunities
The opportunity to lead a significant national contract within a growing organisation
About TCFM
TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors.
This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.