Reception Manager
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £13.21 per hour |
| Additional salary information: | £13.21 an hour |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | Droitwich, WR9 8RD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3500-26-0004 |
Summary
Operational Management Manage daily reception operations to ensure an efficient and positive patient experience. Oversee appointment scheduling, waiting room flow, and frontdesk systems. Maintain a clean, organised, and welcoming reception environment. Support implementation of new systems, processes, and service improvements.Team Leadership Supervise, motivate, and support reception team members. Prepare staff rotas and coordinate absence/sickness cover. Deliver staff inductions, training, and ongoing development. Conduct one to ones and support performance reviews. Address performance or conduct issues appropriately.Patient & Customer Service Handle escalated patient concerns or complex enquiries. Promote high standards of communication, empathy, and confidentiality. Identify and implement service improvements to enhance the patient experience.Administration & Compliance Ensure accurate and timely administrative recordkeeping. Ensure compliance with GDPR, safeguarding, infection control, and practice policies. Support audits, reporting, and practice data requirements. Improve administrative systems and processes where needed.Communication & Liaison Liaise with clinicians to support efficient patient flow and workload management. Provide updates to the Operations Manager, Practice Manager and GP Partners. Build effective working relationships with external organisations and NHS services.