Care Coordinator / Care Navigator
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £24,420.00 to £30,000.00 per year |
| Additional salary information: | £24420.00 - £30000.00 a year |
| Hours: | Full time |
| Closing date: | 31 March 2026 |
| Location: | London, SW18 4HX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0080-26-0000 |
Summary
Job Description Job Title Care Coordinator / Care Navigator Responsible to Operations Manager Accountable to GP Partner Base GP Practice Job Purpose The Care Coordinator / Care Navigator will provide proactive, person-centred support to patients within the GP practice and/or Primary Care Network. The post holder will coordinate care for patients with complex or long-term conditions, frailty, or high service use, and act as a first point of contact to navigate patients safely and efficiently through health, social care, and community services. The role aims to improve patient outcomes, enhance patient experience, reduce health inequalities, and ensure patients receive the right care, in the right place, at the right time. Key Duties and Responsibilities 1. Care Coordination Identify patients who may benefit from care coordination using risk stratification tools and clinical system searches. Develop, implement, and review personalised care plans in collaboration with GPs, nurses, and MDT members. Support patients to understand their care plans, manage their conditions, and access relevant services. Monitor patient progress, escalate concerns, and ensure timely follow-up. Assist in meeting contractual requirements, including QOF, Enhanced Services, and annual reviews. 2. Care Navigation Act as the first point of contact for patients seeking advice, guidance, or support. Signpost patients to the most appropriate internal and external services, including social prescribing, mental health, voluntary sector, and community support. Provide clear and timely information to patients about available services and pathways. Triaging patient enquiries, recognising urgent or complex cases, and escalating appropriately. Support patients in accessing online consultation systems, digital services, and self-management resources. 4. Administrative & Data Responsibilities Maintain accurate, contemporaneous patient records on clinical systems such as EMIS or SystmOne. Run searches to identify target patient groups, track progress, and generate reports for clinical and management teams. Support recall systems for long-term condition reviews and enhanced services. Assist in audits, quality improvement initiatives, and data collection for service monitoring. 5. Safeguarding and Governance Recognise and escalate safeguarding concerns in line with practice policy. Maintain confidentiality in accordance with GDPR and NHS Information Governance standards. Participate in clinical governance, quality improvement, and service development initiatives. Complete mandatory training and maintain awareness of best practice guidance.