Operational Manager
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £37,168 per year |
| Additional salary information: | National Min: £37,168 London Min: £41,514 |
| Hours: | Full time |
| Closing date: | 24 March 2026 |
| Location: | Croydon |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 451849/1 |
Summary
We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.
We are looking for people who are self-motivated, can communicate well with a wide range of people, pay attention to detail, and can use research and analytical skills in to make sound decisions.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Our Work
Opportunities are currently available to join the High Value Council Tax Surcharge (HVCTS) Team in the Valuation Office as an Operational Manager to manage a team of caseworkers who will help to maintain information and undertake bandings of domestic properties.
HVCTS is a new tax that was announced by the Chancellor in her 2025 Autumn Budget. The team will be undertaking a targeted revaluation and banding exercise of residential properties with a market value of £2 million and over that will underpin this new tax.
The team will be utilising a modern model assisted valuation approach, including valuer-led valuations. This is an exciting opportunity for talented people with the right knowledge, experience and skills to join the team.
This is a fantastic opportunity for someone who is passionate about leading people and driving performance. As an Operational Manager, you’ll inspire and support a team to deliver high-quality services, encourage innovation, and foster a culture of continuous improvement. You’ll play a key role in translating strategic goals into day-to-day operations, managing performance, and ensuring excellent customer outcomes. With a strong focus on collaboration, inclusion, and development, you’ll help shape a positive working environment where individuals and teams can thrive.
We are eager to hear from a wide range of people including those of you who are:
- Able to demonstrate great leadership with the ability to inspire and empower others.
- Are interested in working in an organisation with a range of flexible working options and where a good work life balance is part of the culture.
Applicants are welcomed from a diverse range of backgrounds to join our organisation as this enables us to be representative of the communities that we serve.
Key Responsibilities
The role of an Operational Manager is wide ranging. Duties will include:
- Leading and managing a team to achieve key operational delivery targets.
- Recognising and dealing with management issues within the team and resolving them quickly and effectively, robustly dealing with performance issues, applying the correct HR principles to process and escalating where appropriate.
- Creating and promoting an inclusive working environment that empowers and inspires everyone for their individual contributions.
- Engaging and supporting the team through change by communicating the reasons for it, identifying, and promoting potential benefits, and ensuring the team feel involved in the development of change plans.
- Identifying and communicating business needs and robust workforce plans to maximise efficiency, and to manage and mitigate potential risks.
- Encouraging innovation within the team to enable continuous improvement suggestions to be captured, evaluated, shared and implemented.
- Evaluating the impact of your own personal development on people and business performance, seeking out and acting on feedback whilst also encouraging team members to do the same.
- This role requires some travel, which may include overnight stays.
Please note that a 100% office attendance is required to support the team whilst they undertake training and get comfortable with our processes. This will be expected until the teams complete their training to the required expectations, which in general is up to 8 weeks. After this time, you will be able to work from home some of the time, in accordance with our hybrid working policy.
Proud member of the Disability Confident employer scheme