Welcome & Service Team Member
| Posting date: | 10 March 2026 |
|---|---|
| Salary: | £12.75 per hour |
| Hours: | Part time |
| Closing date: | 22 March 2026 |
| Location: | Kedleston Hall, Quardon, Derby, DE22 5JH |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC171955 |
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £12.75 per hour we're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026.
Contract/duration: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year permanent annualised - You'll work 500 hours per year. You'll work more hours at peak times and less in quieter times.
Hours/working pattern: Weekly shifts will vary and include regular weekend working and some bank holidays. Shifts tend to be a mix of 10am - 2pm, 8.45 – 4pm (winter) or 8.45 – 5pm
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Kedleston is a growing visitor attraction just 5 miles from Derby city centre, welcoming 250,000 visitors each year for parkland walks and to see the inside the hall and museum.
Reporting to the Welcome Manager, you’ll be part of a team of 10 working at Kedleston Hall based at the visitor reception. Some parts of the role will require you to be outdoors as part of the visitor welcome, such as issuing the trampers to visitors, driving the access buggy or supporting in the car park.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience and give a warm welcome to every visitor. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. You will promote the charity and benefits of membership to visitors, and process all visitors through the till system. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from driving the access buggy to transport visitors to the hall, to supporting in the car park on busy days. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Salary: £12.75 per hour we're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026.
Contract/duration: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year permanent annualised - You'll work 500 hours per year. You'll work more hours at peak times and less in quieter times.
Hours/working pattern: Weekly shifts will vary and include regular weekend working and some bank holidays. Shifts tend to be a mix of 10am - 2pm, 8.45 – 4pm (winter) or 8.45 – 5pm
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Kedleston is a growing visitor attraction just 5 miles from Derby city centre, welcoming 250,000 visitors each year for parkland walks and to see the inside the hall and museum.
Reporting to the Welcome Manager, you’ll be part of a team of 10 working at Kedleston Hall based at the visitor reception. Some parts of the role will require you to be outdoors as part of the visitor welcome, such as issuing the trampers to visitors, driving the access buggy or supporting in the car park.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience and give a warm welcome to every visitor. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. You will promote the charity and benefits of membership to visitors, and process all visitors through the till system. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from driving the access buggy to transport visitors to the hall, to supporting in the car park on busy days. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places