Customer Service & Admin Coordinator
| Posting date: | 09 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,000 per annum (pro rata) |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | Tetbury, Gloucestershire, GL8 8QG |
| Remote working: | On-site only |
| Company: | eTeach UK Limited |
| Job type: | Contract |
| Job reference: | 1538178 |
Summary
INTRODUCTIONWishford Education is seeking an organised, proactive and customer-focused Customer Service & Admin Coordinator to join our commercial team on a temporary basis. This role will play a key part in delivering exceptional customer service and efficient administrative support for our flagship offerings: Westonbirt Summer School, Hatherop Castle Summer School and Discover Activity Camps. You will be a key point of contact for families and participants, ensuring smooth communication and handling queries with professionalism. During operational months (July and August), you will also support the on-the-ground coordination of bookings and customer needs, working closely with the wider commercial team.
HOURS, SALARY & BENEFITSLocation: Hybrid – occasional in-person days at Westonbirt School commercial office Contract Type: Temporary (April – August 2026) Hours: Full-time (5 days per week; during July and August, 5 days will include weekends with rota-based days off) Salary: £27,000 per annum (pro rata) Benefits include: Accommodation (if residential)Three meals per day Free parking on site Fully paid DBS check Safeguarding training First aid training DUTIESCustomer Service Respond promptly and professionally to customer inquiries via phone and email Manage booking systems and maintain accurate customer records Handle complaints or issues with empathy and escalate when necessary Provide clear and timely communication to parents and guardians regarding schedules, policies and updates Administrative Support Prepare and maintain documentation, reports and operational schedules Support logistics for summer schools and activity camps including accommodation and transport arrangements Assist with internal communications and coordination across commercial and operational teams Operational Support (July and August) Be available for weekend work as part of a rota system Liaise with camp and school staff to resolve issues quickly and effectively PERSON SPECIFICATION Person Specification Essential: Previous experience in customer service and administrative roles Excellent communication and organisational skills Ability to manage a varied workload and meet deadlines Strong attention to detail and problem-solving skills Proficient in Microsoft Office and comfortable with booking or CRM systems Desirable: Experience in education, hospitality or events sectors Familiarity with safeguarding and child protection procedures
To see full job description, please read the attached candidate pack.
HOURS, SALARY & BENEFITSLocation: Hybrid – occasional in-person days at Westonbirt School commercial office Contract Type: Temporary (April – August 2026) Hours: Full-time (5 days per week; during July and August, 5 days will include weekends with rota-based days off) Salary: £27,000 per annum (pro rata) Benefits include: Accommodation (if residential)Three meals per day Free parking on site Fully paid DBS check Safeguarding training First aid training DUTIESCustomer Service Respond promptly and professionally to customer inquiries via phone and email Manage booking systems and maintain accurate customer records Handle complaints or issues with empathy and escalate when necessary Provide clear and timely communication to parents and guardians regarding schedules, policies and updates Administrative Support Prepare and maintain documentation, reports and operational schedules Support logistics for summer schools and activity camps including accommodation and transport arrangements Assist with internal communications and coordination across commercial and operational teams Operational Support (July and August) Be available for weekend work as part of a rota system Liaise with camp and school staff to resolve issues quickly and effectively PERSON SPECIFICATION Person Specification Essential: Previous experience in customer service and administrative roles Excellent communication and organisational skills Ability to manage a varied workload and meet deadlines Strong attention to detail and problem-solving skills Proficient in Microsoft Office and comfortable with booking or CRM systems Desirable: Experience in education, hospitality or events sectors Familiarity with safeguarding and child protection procedures
To see full job description, please read the attached candidate pack.