Library Service Support Assistant
| Posting date: | 09 March 2026 |
|---|---|
| Salary: | £13.05 per hour |
| Hours: | Full time |
| Closing date: | 08 April 2026 |
| Location: | Merthyr Tydfil, Merthyr Tydfil County |
| Remote working: | On-site only |
| Company: | Wax Recruitment Ltd |
| Job type: | Contract |
| Job reference: |
Summary
Job title: Library Service Support Assistant
Job Category: Education Non-Qualified
Hours per week: 37
Location: High Street, Merthyr Tydfil, Merthyr Tydfil County Borough, CF47 8AF, Merthyr Tydfil County Borough Council
Pay: £13.05 per hour
This role will be on a three week changing rota and it will include weekend work.
Formal qualifications
You must state whether qualifications are �essential� or �desirable�
Essential
Evidence of all essential qualifications will be required
ECDL or alternative computer competency qualification or demonstrated IT competency required.
Clean current driving license.
Must hold 3 GCSE�s (including English Language), or a recognised BTEC qualification, or alternatively must be able to demonstrate suitable experience.
Welsh Language Level 2 to Level 5.
Technical skills required
Literate
Numerate
IT Literate � able to use Microsoft software
Driver
Amount of experience required
Experience of Customer Service desirable
Personality attributes required
Good communicator
Methodical and pays attention to detail
Team worker
Ability to maintain confidentiality
Special requirements (i.e. car driver)
Must hold clean current driving licence
Values and behaviours
Honesty and Openness � Treating everyone fairly and openly through positive but clear communication. Others know they can express their views and expect a positive discussion. Where performance of others fall short of expectations this is addressed quickly and firmly but with a positive and supportive manner.
Integrity is upheld at all times, behaviours of each and every employee in HR and Payroll is irreproachable and always within the rules, policies and behaviours expected of others.
Trust and Respect- Mutual respect is given to others. Despite difficulties, problems are resolved together and through positive attitudes, professional behaviour and willingness to find a solution. If others appear to be disrespectful, this will be addressed promptly. Demonstrates integrity at all times.
Accountability- Workloads, priorities and time lines are recognised and owned. Professional accountability is maintained at all times. Where work may not meet deadlines or quality, this will be identified early and steps taken to resolve the problem. Others are not blamed for your own work priorities, despite their involvement in part of the outcomes.
Learning- Interest in continuously developing own skills and knowledge. Support others through coaching. Will undertake research and discuss problems with others to improve own understanding of a range of issues so to improve work outcomes.
Aspiration- Have high aspirations to continuously improve performance of self and of other team members. Encourages others to set themselves new challenges and works with team to evaluate Service effectiveness.
Team working- Ensures that the Service is working as one, that any silo is removed. Focuses on outcomes for customers rather than personal gain. Fully engaged with others within the team, willing to support others and work with them on achieving outcomes for the Service.
Communication � Ensures others are kept informed and clear information is passed on. Team know what their role is and why their work is important to the outcomes for the service. Ensures that communication style is adjusted for different audiences and ensures that there is clarity and understanding. Checks that others understand communication. Able to communicate effectively, verbally and in writing. Regular team meetings and one to ones are undertaken (with agenda and minutes). Understands the importance of confidentiality and knows what can and cannot be shared.
Safeguarding - Protecting Children and Vulnerable adults is a core responsibility of all MTCBC employees. All safeguarding concerns should be reported to the Cwm Taf Multi Agency Safeguarding Hub (MASH).
Job Category: Education Non-Qualified
Hours per week: 37
Location: High Street, Merthyr Tydfil, Merthyr Tydfil County Borough, CF47 8AF, Merthyr Tydfil County Borough Council
Pay: £13.05 per hour
This role will be on a three week changing rota and it will include weekend work.
Formal qualifications
You must state whether qualifications are �essential� or �desirable�
Essential
Evidence of all essential qualifications will be required
ECDL or alternative computer competency qualification or demonstrated IT competency required.
Clean current driving license.
Must hold 3 GCSE�s (including English Language), or a recognised BTEC qualification, or alternatively must be able to demonstrate suitable experience.
Welsh Language Level 2 to Level 5.
Technical skills required
Literate
Numerate
IT Literate � able to use Microsoft software
Driver
Amount of experience required
Experience of Customer Service desirable
Personality attributes required
Good communicator
Methodical and pays attention to detail
Team worker
Ability to maintain confidentiality
Special requirements (i.e. car driver)
Must hold clean current driving licence
Values and behaviours
Honesty and Openness � Treating everyone fairly and openly through positive but clear communication. Others know they can express their views and expect a positive discussion. Where performance of others fall short of expectations this is addressed quickly and firmly but with a positive and supportive manner.
Integrity is upheld at all times, behaviours of each and every employee in HR and Payroll is irreproachable and always within the rules, policies and behaviours expected of others.
Trust and Respect- Mutual respect is given to others. Despite difficulties, problems are resolved together and through positive attitudes, professional behaviour and willingness to find a solution. If others appear to be disrespectful, this will be addressed promptly. Demonstrates integrity at all times.
Accountability- Workloads, priorities and time lines are recognised and owned. Professional accountability is maintained at all times. Where work may not meet deadlines or quality, this will be identified early and steps taken to resolve the problem. Others are not blamed for your own work priorities, despite their involvement in part of the outcomes.
Learning- Interest in continuously developing own skills and knowledge. Support others through coaching. Will undertake research and discuss problems with others to improve own understanding of a range of issues so to improve work outcomes.
Aspiration- Have high aspirations to continuously improve performance of self and of other team members. Encourages others to set themselves new challenges and works with team to evaluate Service effectiveness.
Team working- Ensures that the Service is working as one, that any silo is removed. Focuses on outcomes for customers rather than personal gain. Fully engaged with others within the team, willing to support others and work with them on achieving outcomes for the Service.
Communication � Ensures others are kept informed and clear information is passed on. Team know what their role is and why their work is important to the outcomes for the service. Ensures that communication style is adjusted for different audiences and ensures that there is clarity and understanding. Checks that others understand communication. Able to communicate effectively, verbally and in writing. Regular team meetings and one to ones are undertaken (with agenda and minutes). Understands the importance of confidentiality and knows what can and cannot be shared.
Safeguarding - Protecting Children and Vulnerable adults is a core responsibility of all MTCBC employees. All safeguarding concerns should be reported to the Cwm Taf Multi Agency Safeguarding Hub (MASH).