Contact Centre Team Manager
| Posting date: | 09 March 2026 |
|---|---|
| Salary: | £30,000 to £45,000 per year |
| Hours: | Full time |
| Closing date: | 08 April 2026 |
| Location: | Blackburn, BB1 1EZ |
| Remote working: | On-site only |
| Company: | Get Staffed Online Recruitment Limited |
| Job type: | Permanent |
| Job reference: | ESS-7054 |
Summary
Contact Centre Team Manager
Blackburn
£30,000 - £45,000 per annum plus £10,000 bonus
Our client is looking for a high-impact Contact Centre Team Manager to lead an outbound calling team of around 20 Advisors within a fast-paced, high-energy contact centre in the North West. This role is for a true people leader, someone who leads from the front, coaches relentlessly, and acts as the heartbeat of the floor, driving performance while developing and inspiring their team.
The Role:
- Lead, motivate and coach a team of circa 20 Outbound Contact Centre Advisors.
- Be a visible, hands-on leader who sets standards and drives results.
- Use strong coaching to improve performance, capability and engagement.
- Manage KPIs while maintaining a positive, high-energy team culture.
- Identify and develop talent, supporting internal progression.
About You:
- Proven experience managing a team in a contact centre environment.
- Strong coaching and people-development skills.
- High energy, resilient and confident leading in a fast-paced setting.
- Comfortable leading from the front and holding teams to account.
Why Join:
- Contact centre of around 100 people with a fantastic energy and culture.
- A business that genuinely invests in its people.
- Clear progression opportunities for ambitious leaders.