Account Manager - Affordable Housing
| Posting date: | 09 March 2026 |
|---|---|
| Salary: | £55,000 to £60,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 07 April 2026 |
| Location: | Holborn, London, WC1V 6PL |
| Company: | Pinnacle Group Limited |
| Job type: | Permanent |
| Job reference: | F2356 |
Summary
Pinnacle Group are looking for an experienced Account Manager to join our Rental Homes Team within the Affordable Housing Division, overseeing the management service for an Affordable Housing contract with a major national housing provider. This pivotal role carries full responsibility for delivering a commercially focused, high‑performing service while strengthening collaborative partnerships across the contract. You will set high standards for client engagement, champion continuous improvement and work closely with operational leads, asset management, mobilisation, finance and income recovery to ensure cohesive and effective service delivery. Reporting directly to the Partnerships Account Director, you will play a central role in shaping and maintaining excellence across the contract.
The ideal candidate will bring proven experience within the Affordable Housing sector, with strong exposure to contract management and operational property management at a senior level. You will be confident leading contractual performance, nurturing key stakeholder relationships and delivering high‑quality reporting. Commercial acumen, exceptional communication skills and the ability to coordinate cross‑functional teams are essential to succeed in this role.
This is a 12‑month fixed‑term remote contract starting in May 2026, with travel required to client sites in London and occasional national travel.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- To present, lead and deliver performance contract meetings, reporting packs as required within the contracted terms with the client and be the key point of delivery, working with the operations team to complete the commercial objectives monthly in a comprehensive manner.
- Key point of contact and dedicated resource to the client acting as the main point of contact for escalations, overseeing performance, working closely with the operational teams.
- To deliver monthly KPI reporting packs and co-ordinate with the Partnerships Account Director and Associate Director of Operations to ensure all reporting packs inclusive of monthly finance packs, KPIS/P&L/ G2N/ OPEX budgets as required to the client when due.
- Develop, promote and maintain strong relations with the client, both internal and external stakeholders.
- To assist with internal budget setting across the business and financial management of the P&L, working alongside the dedicated Business Partner to Homes.
- To set the standard with the operations team. To work closely with the mobilisation manager to onboard new schemes and the operation steam to effectively manage such new schemes efficiently and in line with contractual requirements.
- To raise and monitor revenue streams within contractual agreements for services inclusive of monitoring and ensuring uplifts are increased when due.
- To manage and complete monthly invoicing across the revenue streams and compile month end commentary as required.
- To attend management meetings if/when required.
Key requirements:
- Proven experience in the Affordable Housing sector with strong exposure to contract management, including operational property management at a senior level.
- Demonstrated ability to lead contractual performance, including presenting and delivering monthly performance meetings, KPI reports, financial packs and other contractual deliverables.
- Strong client‑facing and stakeholder‑management skills, acting as the primary escalation point while maintaining effective relationships with internal teams and external partners.
- Commercial and financial acumen, including experience supporting P&L management, budget setting, revenue monitoring and month‑end commentary.
- Capability to coordinate and influence cross‑functional teams, working collaboratively with mobilisation, operations, finance, asset management and income recovery to drive high‑quality service delivery.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Proud member of the Disability Confident employer scheme