Patient Services Advisor
| Posting date: | 09 March 2026 |
|---|---|
| Salary: | £27,372.50 per year |
| Additional salary information: | £27372.50 a year |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | London, SW11 3UJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2143-26-0000 |
Summary
Job Purpose The Patient Services Advisor provides reception and administrative support to ensure the efficient day to day running of the practice. The role involves acting as a first point of contact for patients, delivering a professional, friendly and efficient service while supporting clinicians and the wider practice team. The post holder will contribute to the delivery of high quality patient centred care by ensuring patient enquiries are managed appropriately and patient records are maintained accurately. Key Responsibilities Reception Duties Greet patients and visitors in a professional and welcoming manner Answer incoming telephone calls and deal with patient enquiries Book, amend and cancel patient appointments using the clinical system Signpost patients to the most appropriate clinician or service Manage patient flow within the waiting area Provide general information about practice services Administrative Duties Manage incoming practice correspondence and emails Scan and file documents into the clinical system Process and code clinical documents using appropriate templates Code clinical results including cervical smear results, mammograms and bowel screening outcomes in accordance with practice procedures Ensure documents are accurately recorded within patient records Maintain accurate and up to date patient information Clinical System Management Use the clinical system to update patient records Ensure coding and data entry are completed accurately Support clinicians by ensuring documents and results are recorded correctly Maintain confidentiality when accessing patient records Patient Care Provide a high standard of customer service to patients Respond to patient queries in a professional and helpful manner Maintain patient confidentiality at all times Ensure patients are treated with dignity, respect and compassion Teamwork Work collaboratively with clinical and administrative colleagues Support the wider practice team during busy periods Participate in team meetings and training when required Contribute to maintaining a positive and supportive working environment General Responsibilities Adhere to practice policies and procedures Maintain confidentiality in line with GDPR and NHS guidelines Follow health and safety procedures within the practice Undertake any other reasonable duties appropriate to the role Chatfield Health Care is committed to providing high quality patient care and supporting staff to work effectively within a professional and collaborative environment.