Care Navigator
| Posting date: | 09 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | Birmingham, B37 7WB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0761-26-0000 |
Summary
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. The Care Navigator will be expected to work as part of a team to help co-ordinate and run the reception team, by mentoring and setting an example. An additional area of administration work will be allocated to the team member, to lead reception on. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the team in delivering a professional service to the entitled patient population. Duties can include but are not limited to welcoming patients and also to assist with total triage requirements, whilst supporting the team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies. The post-holder will also provide support to the administration team as required. The post-holder will be an integral part of the general practice team. This list is not exhaustive and you may be asked to undertake any relevant jobs relevant to your role.