Quality, Safety & Clinical Governance

Posting date:	09 March 2026
Salary:	£78,120.00 to £90,013.00 per year
Additional salary information:	£78120.00 - £90013.00 a year
Hours:	Full time
Closing date:	23 March 2026
Location:	Cardiff, CF14 2TL
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9120-26-0030

Summary

The post holder will: Be directly responsible for the clinical oversight and assurance that VCS Division follows Putting Things Right / Listening to People in regards to concerns management. Advise and assist staff in following the relevant clinical governance frameworks and working with patients, families and advocates in complex patient cases. Work with the clinical professional leads in VCS (Divisional Triumvirate) to ensure that the learning from incidents, claims, redress and concerns result in service improvement and enhanced patient and service user outcomes and experience. Manage the provision clinical governance advice in relation to claims, concerns, and inquests within the Division, working with the Corporate team, monitoring and reporting on activity to ensure appropriate access and expenditure. Manage and lead the mortality review process, ensuring governance is followed and mortality & morbidity meetings provide assurance around good practice and lessons learned. Lead and support the Clinical Audit team in VCS Lead the OECI accreditation plan for VCS They will have responsibility for: Working to the Director of Nursing, Allied Health Professionals and Healthcare Scientists in setting the strategic direction in the areas of Concerns/Complaints Management, Claims Management and Inquests for Velindre Cancer Service. Formulation of improvement plans and strategies for the effective management of concerns, claims, Putting Things Right (PTR) / Listening to People. Work with the Corporate Team to ensure working together for Inquests and Legal advice across VCS. Lead on the mortality review process and manage the Clinical Audit team for Velindre Cancer service. Work with the Corporate Quality & Safety lead to assist the formulation, review and implementation of Trust Policy in the areas of Concerns, Claims, PTR and Inquests. Ensure robust management of Risks throughout the Division of Velindre Cancer Service. Work alongside the Divisional Triumvirate within VCS to ensure they understand their accountability and responsibility in regards to concerns, complaints, incident and risk management Ensure that statutory and organisational requirements are met, and that VCS performs and delivers against the following outcome focused commitments: o Being through and fair. o Giving fair and accountable decisions. o Promotes a learning and improvement culture. o Positively seeks feedback. Be a leader and ambassador for VCS with a particular focus in this leadership role in ensuring that the Division adheres to Trust Values. Display political and strategic astuteness in developing plans and managing relationships, both internally and externally, ensuring key stakeholders are positively engaged. Work in partnership with the Divisional Triumvirate to provide assurance at Divisional and Board level meetings and to undertake reviews of feedback, concerns, claims, redress processes to ensure they remain relevant and useful and is in line with best practice nationally. Provide, receive and analyse highly complex, clinical, technical, sensitive and contentious information and make judgements based on the information, especially in the context of defence or resolution of claims and redress. Attend local and All Wales meetings as required in relation to the role. Service Delivery Ensure that claims, redress and concerns are dealt with in accordance with the Putting Things Right Regulations, that the service is accessible, visible and responsive to services, patients, carers and families from all sections of the VCS communities. Design, implement and continually review the process for the determination of multi-disciplinary PTR panels and manage the effective conduct and outcomes of the panels. Ensure all complainants receive a patient-centred, comprehensive, high quality and timely response which is appropriate to the needs of the patient and severity of the complaint, delivering the best outcome possible for the complainant, in line with the Duty of Candour. Work alongside the Directorate teams to provide support and ensure timely response to complaints and concerns. Make recommendations, provide advice, prepare and present strategic reports/ briefings for the Division and other meetings as required Ensure complaints are handled effectively based on the principles of listening, responding and learning, and ensure response letters fully address the issues raised. Provide clinical leadership to support the Claims, redress and Concerns module of the risk management software system, Datix, as well as other Datix modules. Ensure optimum use of the system by all users, effective internal and external reporting and analysis in relation to claims, redress and concerns, highlighting themes, trends and learning. Monitor, report and escalate as needed internal key performance indicators regarding complaints. Lead in the development and implementation of VCS Concerns, Claims, Inquests and Redress related policies and procedures, ensuring that they are appropriately focussed, regularly reviewed and amended in light of operational changes, legislation or regulatory requirement. Horizon scan, and interpret national policy, guidance and external issues that might impact on the business, identifying emerging trends and new issues; and to develop informed reports and summaries for the directorates senior leadership and executive management teams as appropriate. Be the VCS operational lead for the Clinical Audit team ensuring robust monitoring and assurance through the AMaT reporting tool. Ensure the timely completion of action plans and monitoring through the quality and safety team. Be the lead for the mortality review team within Velindre Cancer Service. Communication Lead patient engagement and patient experience for VCS to ensure patient feedback is at the centre of decision making. Ensure that Patient Liaison Officers work across the division and provide real time patient feedback. Establish effective networks and partnerships with other organisations to enable VCS to continuously improve, become involved and learn from best practice in regards to quality and safety. Prepare formal briefings as required for the Division on highly complex cases for relevant meetings to describe complex redress matters, sensitive and highly emotive litigation matters involving multiple services, external partners or reputational issues. Working closely with the 4 Directorates to ensure their accountability and actions on complex cases Support the Divisional triumvirate in multi-disciplinary meetings to discuss highly complex claims, redress and concerns to help inform the Division's response to remedial action. Collate, compare and present qualitative and quantitative information from a variety of sources, and lead appropriate analysis, to make robust recommendations to the Directorates and Divisional Triumvirate arising from litigation. Interpretation of legislative requirements to ensure compliance e.g. Putting Things Right Legislation, soon to be Listening to People Framework