Facilities Helpdesk Administrator
| Posting date: | 09 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 April 2026 |
| Location: | CF23 8RS |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 91784 |
Summary
MITIE's Vision:
The exceptional everyday
MITIE's Values:
-We are one Mitie
-We are built in integrity and trust
-We go the extra mile
-Our diversity makes us stronger
-Our customers' business is our business
Superiors & Subordinates:
-Responsible to: Helpdesk Manager
-Responsible for: Maintaining the CAFM function
Meetings:
· Attend team briefings
· Training courses as required
Main Duties:
-Collation of all information and documentation relating to the safe operation of hard services associated within all sites across the client's estate, including all estate maintenance and reactive work records.
-Ensure that all tasks are completed, and records uploaded to the CAFM system, for ease of reference by both the client and other MITIE staff.
-Accurate and timely reporting on all helpdesk responsibilities.
-Accurate record keeping and reporting of all maintenance records through the CAFM system within contract defined timeframes.
-Identification as reported, any mechanical/electrical//fabric issues or faults, which will have a detrimental effect on the building environment & will require action by the maintenance team.
-Communication & liaison with specialist subcontractors on scheduled service activities when required.
-Follow MITIE policies and procedures for Quality, Health & Safety, and the Environment.
-Communicate with management immediately regarding any H&S related issues associated with the contract.
Qualifications / Skills Required:
-Facilities Management Experience.
-A working knowledge of IBM Maximo or other CAFM System desirable.
-A basic knowledge of SAP.
-Commitment to training.
-Promote a ‘can do' attitude across the service provision.
-To be a team player
Level of Authority:
The post holder will have the authority to carry out their role on a day-to-day basis in accordance with all prevailing company policies.
The exceptional everyday
MITIE's Values:
-We are one Mitie
-We are built in integrity and trust
-We go the extra mile
-Our diversity makes us stronger
-Our customers' business is our business
Superiors & Subordinates:
-Responsible to: Helpdesk Manager
-Responsible for: Maintaining the CAFM function
Meetings:
· Attend team briefings
· Training courses as required
Main Duties:
-Collation of all information and documentation relating to the safe operation of hard services associated within all sites across the client's estate, including all estate maintenance and reactive work records.
-Ensure that all tasks are completed, and records uploaded to the CAFM system, for ease of reference by both the client and other MITIE staff.
-Accurate and timely reporting on all helpdesk responsibilities.
-Accurate record keeping and reporting of all maintenance records through the CAFM system within contract defined timeframes.
-Identification as reported, any mechanical/electrical//fabric issues or faults, which will have a detrimental effect on the building environment & will require action by the maintenance team.
-Communication & liaison with specialist subcontractors on scheduled service activities when required.
-Follow MITIE policies and procedures for Quality, Health & Safety, and the Environment.
-Communicate with management immediately regarding any H&S related issues associated with the contract.
Qualifications / Skills Required:
-Facilities Management Experience.
-A working knowledge of IBM Maximo or other CAFM System desirable.
-A basic knowledge of SAP.
-Commitment to training.
-Promote a ‘can do' attitude across the service provision.
-To be a team player
Level of Authority:
The post holder will have the authority to carry out their role on a day-to-day basis in accordance with all prevailing company policies.