Operational Support Manager
| Posting date: | 08 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | NR8 6HP |
| Company: | Kier Group |
| Job type: | Permanent |
| Job reference: | 10327 |
Summary
We're looking for an Operational Support Manager to join our Norwich Schools PFI team based in Norwich.
Location: Norwich, Norfolk - remote working available, with occasional travel to the office required.
Hours: 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.
We are unable to offer certificates of sponsorship to any candidates in this role
Join our Facilities Management team where you'll play a crucial role in ensuring our client's needs are met to the highest standard. You'll be responsible for overseeing a range of projects including security systems, building fabric maintenance, electrical work, heating systems, and room refurbishments, all while building strong professional relationships and championing wellbeing in the workplace.
What will you be responsible for?
As a Operational Support Manager, you'll be working within the Facilities Management team, supporting them in delivering exceptional service across our Norwich Schools PFI contract. Your day to day will include:
-Managing technical delivery teams and contractors to ensure projects are completed efficiently, safely and to budget
-Building and maintaining strong client relationships as their key point of contact
-Undertaking asset condition audits to create accurate forward maintenance plans
-Leading on all aspects of project delivery from conception to completion, including scoping and tender analysis
-Implementing health and safety management systems and conducting regular site audits
What are we looking for?
This role of Operational Support Manager is great for you if:
-You have experience in facilities management or project delivery within the built environment
-You're commercially focused with excellent communication and customer service skills
-You hold IOSH Managing Safely/SMSTS qualifications (or are willing to work towards them)
-You're collaborative by nature and enjoy building effective relationships
-You're proactive, solution-oriented and care about creating inclusive environments
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
Location: Norwich, Norfolk - remote working available, with occasional travel to the office required.
Hours: 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.
We are unable to offer certificates of sponsorship to any candidates in this role
Join our Facilities Management team where you'll play a crucial role in ensuring our client's needs are met to the highest standard. You'll be responsible for overseeing a range of projects including security systems, building fabric maintenance, electrical work, heating systems, and room refurbishments, all while building strong professional relationships and championing wellbeing in the workplace.
What will you be responsible for?
As a Operational Support Manager, you'll be working within the Facilities Management team, supporting them in delivering exceptional service across our Norwich Schools PFI contract. Your day to day will include:
-Managing technical delivery teams and contractors to ensure projects are completed efficiently, safely and to budget
-Building and maintaining strong client relationships as their key point of contact
-Undertaking asset condition audits to create accurate forward maintenance plans
-Leading on all aspects of project delivery from conception to completion, including scoping and tender analysis
-Implementing health and safety management systems and conducting regular site audits
What are we looking for?
This role of Operational Support Manager is great for you if:
-You have experience in facilities management or project delivery within the built environment
-You're commercially focused with excellent communication and customer service skills
-You hold IOSH Managing Safely/SMSTS qualifications (or are willing to work towards them)
-You're collaborative by nature and enjoy building effective relationships
-You're proactive, solution-oriented and care about creating inclusive environments
Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.