Customer Service Advisor
| Posting date: | 08 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 March 2026 |
| Location: | RG21 8UQ |
| Company: | Kier Group |
| Job type: | Permanent |
| Job reference: | 10294 |
Summary
We're looking for a Contract Support Advisor to join our MOJ and Home Office team based in Basingstoke.
Location: Basingstoke
Hours: 37.5 hours per week
We are unable to offer certificates of sponsorship to any candidates in this role
Are you a detail-oriented professional with excellent communication skills? Join our friendly Contract Administration Team where you'll provide essential support to our operational teams, ensuring smooth service delivery for our MOJ and Home Office contracts. This varied role offers the opportunity to develop valuable skills in a collaborative and supportive environment.
What will you be responsible for?As a Contract Support Advisor, you'll be working within the Contract Administration team, supporting them in delivering excellent service to our clients. Your day to day will include:
-Processing and managing work orders through their complete lifecycle
-Communicating effectively with engineers, subcontractors and clients
-Scheduling and coordinating reactive maintenance works
-Ensuring all documentation is accurately completed and processed
-Supporting Contract Managers with administrative tasks and client communications
What are we looking for?This role of Contract Support Advisor is great for you if:
-You have excellent attention to detail and organisational skills
-You're a natural communicator with a warm, professional telephone manner
-You're comfortable using Microsoft Office, particularly Excel and Outlook
-You enjoy collaborative working and building relationships
-You thrive in a busy environment where prioritisation skills are essential
Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
Location: Basingstoke
Hours: 37.5 hours per week
We are unable to offer certificates of sponsorship to any candidates in this role
Are you a detail-oriented professional with excellent communication skills? Join our friendly Contract Administration Team where you'll provide essential support to our operational teams, ensuring smooth service delivery for our MOJ and Home Office contracts. This varied role offers the opportunity to develop valuable skills in a collaborative and supportive environment.
What will you be responsible for?As a Contract Support Advisor, you'll be working within the Contract Administration team, supporting them in delivering excellent service to our clients. Your day to day will include:
-Processing and managing work orders through their complete lifecycle
-Communicating effectively with engineers, subcontractors and clients
-Scheduling and coordinating reactive maintenance works
-Ensuring all documentation is accurately completed and processed
-Supporting Contract Managers with administrative tasks and client communications
What are we looking for?This role of Contract Support Advisor is great for you if:
-You have excellent attention to detail and organisational skills
-You're a natural communicator with a warm, professional telephone manner
-You're comfortable using Microsoft Office, particularly Excel and Outlook
-You enjoy collaborative working and building relationships
-You thrive in a busy environment where prioritisation skills are essential
Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.