Application Support Manager
| Posting date: | 06 March 2026 |
|---|---|
| Salary: | £52,908.00 to £58,787.00 per year |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | B37 7YD |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 0456 |
Summary
Application Support Manager£52,908 - £58,787 depending on experienceHome based with occasional travel to offices as requiredAre you a passionate applications support leader, with experience in the housing sector, who is ready to lead on the technology that helps change people's lives?
We're looking for someone with strong leadership experience in application support, to join our team as Application Support Manager to be responsible for leading the support and lifecycle management of business-critical applications across Platform Housing Group. This includes day-to-day operations, incident resolution, release readiness, vendor coordination, and continuous service improvement.As our Application Support Manager, you'll play a crucial role in ensuring the systems we rely on every day are effective, efficient, and empowering. You'll be at the heart of our mission here at Platform Housing Group, the largest social housing association in the Midlands, but we're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
In this role, you'll lead and develop a skilled Application Support team, working collaboratively with infrastructure, Cyber, Data Governance, the EPMO, and delivery teams. You'll provide technical guidance, drive automation, standardisation, and knowledge sharing. You'll ensure application performance, security, and reliability align with business needs, and that issues are resolved efficiently to meet agreed service levels while continuously improving service quality and user satisfaction.
Some of the things we are looking for:
-Strong experience in managing or leading application support teams in a complex, multi-system environment or hybrid environment.
-Proven experience supporting enterprise applications such as Housing Management Systems, its associated applications, MS Dynamics and Microsoft 365 eco system.
-Proven track record of working with application vendors and coordinating third-party support.
-Demonstrated problem-solving capabilities, particularly in incident management and service restoration.
-Understanding of change control processes (e.g. Change Advisory Board participation).
-Familiarity with SQL, data queries, Progress, API integrations and/or ETL tools
-Hands-on experience with developing and maintaining IT support knowledge bases for improving resolution times.
-A good understanding of test planning and early life support in service transitions.]
-Working knowledge of ITIL principles, particularly incident, request and escalation management
While this role offers the flexibility of being home-based, occasional travel to Group offices and other locations, including Birmingham Business Park Solihull and Central Park, Worcester, is required.
How to apply:
If you're looking for a role where your expertise will be valued, your ideas welcomed, and where you can help shape the future of business applications in a supportive and forward-thinking team, then we'd love to hear from you. Click Apply Now to complete an online application and upload your Current CV.
For more details about this position, please refer to the attached job description. If you'd like further information about the role, please email us at recruitment@platformhg.com
Closing date for applications is 19th March with interviews being scheduled for w/c 30th March
We encourage early applications, as we may close the advert ahead of the advertised closing date if we receive a high volume of interest.
We're looking for someone with strong leadership experience in application support, to join our team as Application Support Manager to be responsible for leading the support and lifecycle management of business-critical applications across Platform Housing Group. This includes day-to-day operations, incident resolution, release readiness, vendor coordination, and continuous service improvement.As our Application Support Manager, you'll play a crucial role in ensuring the systems we rely on every day are effective, efficient, and empowering. You'll be at the heart of our mission here at Platform Housing Group, the largest social housing association in the Midlands, but we're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
In this role, you'll lead and develop a skilled Application Support team, working collaboratively with infrastructure, Cyber, Data Governance, the EPMO, and delivery teams. You'll provide technical guidance, drive automation, standardisation, and knowledge sharing. You'll ensure application performance, security, and reliability align with business needs, and that issues are resolved efficiently to meet agreed service levels while continuously improving service quality and user satisfaction.
Some of the things we are looking for:
-Strong experience in managing or leading application support teams in a complex, multi-system environment or hybrid environment.
-Proven experience supporting enterprise applications such as Housing Management Systems, its associated applications, MS Dynamics and Microsoft 365 eco system.
-Proven track record of working with application vendors and coordinating third-party support.
-Demonstrated problem-solving capabilities, particularly in incident management and service restoration.
-Understanding of change control processes (e.g. Change Advisory Board participation).
-Familiarity with SQL, data queries, Progress, API integrations and/or ETL tools
-Hands-on experience with developing and maintaining IT support knowledge bases for improving resolution times.
-A good understanding of test planning and early life support in service transitions.]
-Working knowledge of ITIL principles, particularly incident, request and escalation management
While this role offers the flexibility of being home-based, occasional travel to Group offices and other locations, including Birmingham Business Park Solihull and Central Park, Worcester, is required.
How to apply:
If you're looking for a role where your expertise will be valued, your ideas welcomed, and where you can help shape the future of business applications in a supportive and forward-thinking team, then we'd love to hear from you. Click Apply Now to complete an online application and upload your Current CV.
For more details about this position, please refer to the attached job description. If you'd like further information about the role, please email us at recruitment@platformhg.com
Closing date for applications is 19th March with interviews being scheduled for w/c 30th March
We encourage early applications, as we may close the advert ahead of the advertised closing date if we receive a high volume of interest.
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