GP Reception Manager
| Posting date: | 06 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 April 2026 |
| Location: | Wigan, WN5 9QX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0796-26-0000 |
Summary
The following are the core responsibilities of the Reception Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Oversee the administration and support operations of the practice, ensuring staff achieve their primary responsibilities. Line manage all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training. Assist the operations manager to support, and maintain clinical rotas for all types of appointments Complete staff appraisals as required Identify and deliver team training where required Review and update all administrative and reception policies and procedures as required Develop, implement and embed efficient office processes and procedures to adhere to extant legislation Manage requests from external organisations such as the local police, solicitors, DVLA and other agencies Coordinate the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences. From time to time the post holder may need to cover reception and day to day admin duties. Provide initial guidance and advice to patients who wish to verbally complain, and ensure that the administration team is fully conversant with the complaints procedure Be instrumental in ensuring that both Enhanced Service and QOF achievements have been maximised Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Support in the delivery of enhanced services and other service requirements Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Maintain a clean, tidy, effective working area at all times Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed In addition to the primary responsibilities, the Reception Manager has the following wider responsibilities Deputise for the operations manager in their absence Support in maintaining the practice website and social media accounts Champion continuous improvement, encouraging staff to participate and make suggestions for improvement initiatives Participate in any audits as directed Attend and participate in practice management meetings Attend any external meetings pertinet to the role