Head of Air (Air & Fire Dampers)
| Posting date: | 06 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 05 April 2026 |
| Location: | B37 7ES |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 91272 |
Summary
Role Purpose
The Head of Air (Air & Fire Dampers) is a senior commercial-operational leader responsible for driving profitable growth, operational excellence, and scalable performance across the Air division.
This role carries full P&L accountability for Air and plays a critical role in aligning service delivery, pricing discipline, cost control, and sales enablement to achieve sustainable revenue and margin growth.
The Head of Air will operate as a strategic business partner to Sales, Finance, and Executive Leadership, ensuring operational capability directly supports commercial expansion, customer acquisition, and long-term value creation.
Key Responsibilities
- Strategic Growth & Business Leadership
-Develop and execute a 3-5 year Air Operations growth strategy aligned to the Group's commercial objectives
-Translate sales pipeline forecasts into operational capacity and capability plans
-Identify new revenue opportunities within existing contracts (upsell, cross-sell, premium services)
-Support entry into new markets, sectors, and service lines
-Contribute to strategic planning, investment decisions, and long-term business expansion initiatives
-Act as a senior member of the Management Team, shaping company-wide growth strategy
- Full P&L Ownership & Financial Performance
-Own and manage the Air Operations P&L as an accountable business unit
-Drive revenue growth while improving gross margin and EBITDA contribution
-Ensure accurate budgeting, forecasting, and five-year financial planning in collaboration with Finance
-Monitor engineer productivity, utilisation rates, recovery rates, and margin per contract
-Implement cost optimisation initiatives without compromising service quality
-Drive pricing discipline and commercial governance across all operational contracts
- Sales Enablement & Commercial Partnership
-Act as operational lead in major bids, tenders, and contract negotiations
-Validate pricing models, labour assumptions, and delivery risk before contract sign-off
-Partner closely with Regional Sales Managers to ensure profitable deal structures
-Challenge unprofitable quotations and enforce margin protection
-Support key account growth through operational performance reviews and executive-level engagement
-Contribute to sales strategy by identifying operational differentiators and value propositions
- Operational Excellence & Scalable Delivery
-Build a scalable operating model capable of supporting accelerated growth
-Standardise processes across regions to improve efficiency and consistency
-Drive continuous improvement initiatives that reduce cost-to-serve and increase customer satisfaction
-Ensure rapid, structured response to incidents and customer escalations
-Implement performance dashboards and data-driven decision-making across the division
-Maintain accreditations and compliance frameworks required to support commercial growth
- Performance Management & KPIs
-Define and monitor KPIs aligned to revenue, margin, productivity, service quality, and customer retention
-Improve Net Promoter Score (NPS) and customer retention metrics
-Report monthly performance to Senior Management with clear financial and operational insights
-Ensure accountability across the leadership team through structured 1:1s and performance reviews
- Leadership & Organisational Development
-Build, develop and lead a high-performing, commercially aware operations team
-Align team objectives with financial and sales targets
-Develop succession plans and leadership capability within the division
-Foster a culture of ownership, accountability, and customer-centricity
-Ensure workforce planning aligns with growth projections
- Risk, Compliance & Governance
-Ensure compliance with Health & Safety, Quality, Environmental and industry regulations
-Protect company reputation through strong governance and incident management
-Monitor regulatory changes impacting operations and commercial viability
-Ensure quality and compliance frameworks enable — not hinder — business expansion
Accountabilities
-Delivery of Air Operations revenue and margin targets
-Operational contribution to overall Group EBITDA
-Commercial viability of all Air contracts
-Engineer utilisation, productivity, and cost management
-Customer retention and satisfaction
-Operational scalability to support growth
-Compliance, accreditation, and risk management
-Development and performance of the Air Operations team
Key Skills & Experience
-Proven senior leadership experience in Air Operations or Technical Field Services
-Demonstrable P&L ownership and margin growth experience
-Strong commercial acumen and understanding of pricing models and contract structures
-Experience supporting sales growth and complex bids
-Advanced financial literacy (budgeting, forecasting, margin analysis, cost control)
-Strong analytical and KPI-driven mindset
-Ability to lead distributed and remote teams
-Executive-level communication and presentation skills
-Experience driving operational transformation and scalable growth models
QHSE Responsibilities
-Ensure compliance with Health & Safety, Environmental and Quality Management Systems
-Promote a culture of safety, operational integrity, and regulatory compliance
-Integrate QHSE standards into operational strategy to support sustainable growth
Success Profile
The successful candidate will be:
-Commercially driven, not purely operational
-Growth-focused and strategically minded
-Financially disciplined and data-oriented
-Comfortable challenging sales and operational assumptions
-Capable of scaling operations without eroding margin
-A visible leader who aligns operational performance with revenue generation
The Head of Air (Air & Fire Dampers) is a senior commercial-operational leader responsible for driving profitable growth, operational excellence, and scalable performance across the Air division.
This role carries full P&L accountability for Air and plays a critical role in aligning service delivery, pricing discipline, cost control, and sales enablement to achieve sustainable revenue and margin growth.
The Head of Air will operate as a strategic business partner to Sales, Finance, and Executive Leadership, ensuring operational capability directly supports commercial expansion, customer acquisition, and long-term value creation.
Key Responsibilities
- Strategic Growth & Business Leadership
-Develop and execute a 3-5 year Air Operations growth strategy aligned to the Group's commercial objectives
-Translate sales pipeline forecasts into operational capacity and capability plans
-Identify new revenue opportunities within existing contracts (upsell, cross-sell, premium services)
-Support entry into new markets, sectors, and service lines
-Contribute to strategic planning, investment decisions, and long-term business expansion initiatives
-Act as a senior member of the Management Team, shaping company-wide growth strategy
- Full P&L Ownership & Financial Performance
-Own and manage the Air Operations P&L as an accountable business unit
-Drive revenue growth while improving gross margin and EBITDA contribution
-Ensure accurate budgeting, forecasting, and five-year financial planning in collaboration with Finance
-Monitor engineer productivity, utilisation rates, recovery rates, and margin per contract
-Implement cost optimisation initiatives without compromising service quality
-Drive pricing discipline and commercial governance across all operational contracts
- Sales Enablement & Commercial Partnership
-Act as operational lead in major bids, tenders, and contract negotiations
-Validate pricing models, labour assumptions, and delivery risk before contract sign-off
-Partner closely with Regional Sales Managers to ensure profitable deal structures
-Challenge unprofitable quotations and enforce margin protection
-Support key account growth through operational performance reviews and executive-level engagement
-Contribute to sales strategy by identifying operational differentiators and value propositions
- Operational Excellence & Scalable Delivery
-Build a scalable operating model capable of supporting accelerated growth
-Standardise processes across regions to improve efficiency and consistency
-Drive continuous improvement initiatives that reduce cost-to-serve and increase customer satisfaction
-Ensure rapid, structured response to incidents and customer escalations
-Implement performance dashboards and data-driven decision-making across the division
-Maintain accreditations and compliance frameworks required to support commercial growth
- Performance Management & KPIs
-Define and monitor KPIs aligned to revenue, margin, productivity, service quality, and customer retention
-Improve Net Promoter Score (NPS) and customer retention metrics
-Report monthly performance to Senior Management with clear financial and operational insights
-Ensure accountability across the leadership team through structured 1:1s and performance reviews
- Leadership & Organisational Development
-Build, develop and lead a high-performing, commercially aware operations team
-Align team objectives with financial and sales targets
-Develop succession plans and leadership capability within the division
-Foster a culture of ownership, accountability, and customer-centricity
-Ensure workforce planning aligns with growth projections
- Risk, Compliance & Governance
-Ensure compliance with Health & Safety, Quality, Environmental and industry regulations
-Protect company reputation through strong governance and incident management
-Monitor regulatory changes impacting operations and commercial viability
-Ensure quality and compliance frameworks enable — not hinder — business expansion
Accountabilities
-Delivery of Air Operations revenue and margin targets
-Operational contribution to overall Group EBITDA
-Commercial viability of all Air contracts
-Engineer utilisation, productivity, and cost management
-Customer retention and satisfaction
-Operational scalability to support growth
-Compliance, accreditation, and risk management
-Development and performance of the Air Operations team
Key Skills & Experience
-Proven senior leadership experience in Air Operations or Technical Field Services
-Demonstrable P&L ownership and margin growth experience
-Strong commercial acumen and understanding of pricing models and contract structures
-Experience supporting sales growth and complex bids
-Advanced financial literacy (budgeting, forecasting, margin analysis, cost control)
-Strong analytical and KPI-driven mindset
-Ability to lead distributed and remote teams
-Executive-level communication and presentation skills
-Experience driving operational transformation and scalable growth models
QHSE Responsibilities
-Ensure compliance with Health & Safety, Environmental and Quality Management Systems
-Promote a culture of safety, operational integrity, and regulatory compliance
-Integrate QHSE standards into operational strategy to support sustainable growth
Success Profile
The successful candidate will be:
-Commercially driven, not purely operational
-Growth-focused and strategically minded
-Financially disciplined and data-oriented
-Comfortable challenging sales and operational assumptions
-Capable of scaling operations without eroding margin
-A visible leader who aligns operational performance with revenue generation