Desk Account Manager
| Posting date: | 06 March 2026 |
|---|---|
| Salary: | £30,000 per year |
| Hours: | Full time |
| Closing date: | 05 April 2026 |
| Location: | CH62 4SQ |
| Remote working: | On-site only |
| Company: | Bagnall & Morris (Waste Services) Ltd |
| Job type: | Permanent |
| Job reference: | 1761 |
Summary
Who Are We?
As part of the wider Panda Recycling Group, we are an award-winning business focussed on growth, sustainability and long-term customer partnerships.
About the Role
We are looking for a dedicated Desk Account Manager to strengthen our customer relationships and enhance the customer experience. You will ensure the smooth handling of incoming enquiries to support business growth, whilst delivering a high level of service and building strong, trusted relationships.
Responsibilities
To ensure incoming telephone calls are dealt with efficiently and professionally
To log all customer communications on the CRM System
Discussing and completing contractual amendments for customers relating to changes in services
To work with internal departments in resolving customer queries
Help the design, implementation and maintenance of a set of comprehensive policies and procedures
Introduce call plans to all bronze customers (below £10k)
Help increase cross-selling opportunities to engage the customer base. E.G. food, glass for heavy bins, shredding, referrals, additional sites, tender opportunities
Proactively contact new customers after their first 6 weeks to introduce our other services
To ensure that all contracts and paperwork are updated as required
Maintain an excellent knowledge of company service offering and the waste management industry, as well as being responsive to changes within the sectors/markets of our customers
General reception duties including meeting and greeting visitors
Directly responsible for effective customer contact to stop them from cancelling their contracts with the company
Review and resolve any price increase queries effectively and directly with customers
Any other reasonable task as may be required from time to time
Skills and Experience
Prior experience within a customer services environment
Excellent telephone manner and extremely customer-focussed
Strong communicator
Conversant in the use of Microsoft Office applications
Good level of written and oral skills
Ability to deal with people at all levels
Be well presented with a confident and professional manner
Possess initiative and a can-do attitude
As part of the wider Panda Recycling Group, we are an award-winning business focussed on growth, sustainability and long-term customer partnerships.
About the Role
We are looking for a dedicated Desk Account Manager to strengthen our customer relationships and enhance the customer experience. You will ensure the smooth handling of incoming enquiries to support business growth, whilst delivering a high level of service and building strong, trusted relationships.
Responsibilities
To ensure incoming telephone calls are dealt with efficiently and professionally
To log all customer communications on the CRM System
Discussing and completing contractual amendments for customers relating to changes in services
To work with internal departments in resolving customer queries
Help the design, implementation and maintenance of a set of comprehensive policies and procedures
Introduce call plans to all bronze customers (below £10k)
Help increase cross-selling opportunities to engage the customer base. E.G. food, glass for heavy bins, shredding, referrals, additional sites, tender opportunities
Proactively contact new customers after their first 6 weeks to introduce our other services
To ensure that all contracts and paperwork are updated as required
Maintain an excellent knowledge of company service offering and the waste management industry, as well as being responsive to changes within the sectors/markets of our customers
General reception duties including meeting and greeting visitors
Directly responsible for effective customer contact to stop them from cancelling their contracts with the company
Review and resolve any price increase queries effectively and directly with customers
Any other reasonable task as may be required from time to time
Skills and Experience
Prior experience within a customer services environment
Excellent telephone manner and extremely customer-focussed
Strong communicator
Conversant in the use of Microsoft Office applications
Good level of written and oral skills
Ability to deal with people at all levels
Be well presented with a confident and professional manner
Possess initiative and a can-do attitude