People & HR Systems and Workforce Assistant

Posting date:	06 March 2026
Salary:	£24,937.00 to £26,598.00 per year
Additional salary information:	£24937.00 - £26598.00 a year
Hours:	Full time
Closing date:	22 March 2026
Location:	Lowestoft, NR32 1DE
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B9849-26-0010

Summary

Healthroster *To provide first line advice and guidance to employees and managers on queries, resolving issues where able to and escalating where necessary to senior colleagues or raising directly with supplier via their help portal *To set up accounts for all new starters including adding annual leave entitlements, access, work patterns and team allocations *Maintain working patterns and entitlements for staff based on information obtained from change event log *To assist with training for new employees and managers *Send out monthly reminders to managers regarding close down deadlines, chasing where required *Set up and maintain demand templates for rosters *Open new rosters on a monthly basis, as determined by roster period timetable, ensuring this is completed in a timely manner *Run and export reports as required -- undertaking basic excel manipulation if necessary *Contribute to the ongoing maintenance of guidance for HR colleagues and staff. Payroll *Processing and validating Excess Mileage application forms and dealing with queries in respect of Excess Mileage *Provide signposting and basic advice to employees and managers to relevant guidance and support for payroll queries and escalate more complex queries to the HR and Systems Administrator ESR *Set up external providers on ESR as directed and maintain ESR access for ECCH staff *Set up appropriate access to Pensions Online *Undertake, as directed, regular data quality checks within ESR *Run regular reports for circulation to managers within ECCH including Starters and Leavers reports *Run compliance adherence reports and send chasers to employees as required in relation to Professional Registrations and any other as requested by senior HR colleagues *Use Excel to manipulate and format reports including the use of basic formulae and pivot tables *Run basic ad-hoc reports from ESR as requested *Update external systems based on data entered into ESR (e.g. annual leave entitlements) using standard reports produced from ESR EasyPay *Process escalated claims back to the original approver in a timely manner *Unlock users *Provide first line advise and guidance to employees and managers on the system signposting to relevant guidance as necessary HR Administration Support *Provide a high standard of administrative support to the HR and Training Team. *Provide a first line helpdesk service by email and phone to employees and managers for queries in relation to HR systems (in particular Health Roster) and Training. *Triage emails within the HR Processing and Training inboxes, responding to queries within your remit and escalating more complex enquiries to the appropriate lead *Maintain and update employee records, ensuring accuracy and confidentiality. *Assist with onboarding new starters, assisting with pre-employment checks, including eligibility to work in the UK and Disclosure and Barring Service (DBS) checks and supporting new starters in accessing People & HR systems. *Provide general HR information and first-line guidance to managers and staff, signposting to senior HR colleagues as needed. *Produce invoices to external agencies (e.g. related to training) in a timely manner, ensuring the invoice is accurate and correct. *Produce purchase orders in Finance's 'Access' system relating to expenditure on People & HR and Training budgets for equipment and services. *Set-up and maintain employee personnel files and general filing systems within HR ensuring they are kept in accordance with agreed procedures, the Data Protection Act and are organised, accurate and up-to-date and audit trails are maintained. Training *Undertake scanning of training paperwork, process all attendance & evaluation sheets for completed classes, and send out all necessary pre and post course paperwork to delegates *Send training reminders to all staff and line managers as well as 'Did Not Attend' notifications *Produce Attendance Sheets for all training and send to relevant training provider/instructor within agreed KPIs *Organisation of the monthly Corporate Induction, ensuring relevant materials are sent and all delegates booked and are informed of joining instructions *Assist as required with the arrangements for the organisation's mandatory training programme i.e. booking rooms, trainer, equipment, room layout, refreshments, collating packs etc. *Produce a weekly training programme for circulation to all staff *Set up and maintain courses/enrolments/resources on ESR ensuring all information is accurate -- undertake regularly data cleansing checks against training programme *Prepare relevant course material and hand-outs for training events as directed by the trainer General *To deal with general basic HR queries as directed by the HR and Training Administrators/HR Adviser *Provide training and guidance to managers and employees on HR and Payroll systems on a regular and ad-hoc basis *Provide support to HR system-based projects *Assist with any payroll or system related audits *Maintain computerised manual and filing systems *Given the sensitive and confidential nature of the work that may include service user's personal details, the post holder will ensure safe keeping of these records and treat all information as confidential. *The post holder will be responsible for prioritising their own workload to ensure deadlines are met. *The post holder will be required to provide support to admin colleagues within the HR and Training team as and when required, within the scope and remit of their role and banding. *All of the above activities are governed by the operational policies, standing financial instructions, policies and procedures and standards of East Coast Community Healthcare CIC as well as legislation and professional standards and guidelines. *This list is not exhaustive and provides an indication of the key responsibilities of the post holder. *All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. *Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word 'CARE'. These stand for: Compassion, Action, Respect and Everyone. *Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together