Modern Apprenticeship (Business and Administration)
| Posting date: | 06 March 2026 |
|---|---|
| Salary: | £25,825 per year |
| Hours: | Full time |
| Closing date: | 05 April 2026 |
| Location: | Danderhall, Dalkeith |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Qualifications Scotland |
| Job type: | Temporary |
| Job reference: |
Summary
You will be based within the NQ Assessment Arrangements team. Our team's primary role is to support learners who have additional support needs to access our National Qualifications. This role will be ideal for someone who is committed to ensuring fairness and who is interested in helping enhance the delivery of our services.
To support our learners, we work closely with schools and colleges to understand individual learner needs and help deliver solutions that support the learner and protect the integrity of our assessments. Alongside this we run several other processes that ensure equality of access and fairness for all learners.
You will contribute to the effective delivery of these processes. The role will include providing administrative support, customer service, data handling and processing, as well as helping to identify opportunities for improvement in our processes. You will gain hands-on, practical experience in a dynamic public-sector organisation over your year’s placement to expand and develop your skills.
Responsibilities
Provide administrative support, ensuring activities are carried out accurately, according to plan and ensure compliance with documented processes
Provide a high level of customer service in respect to queries, ensuring responses are issued promptly and accurately
Utilise reporting tools and data to support the effective delivery of procedures
Communicating in writing, or verbally, to a high standard, to support colleagues and other stakeholders
Maintain confidentiality when dealing with sensitive information, ensuring information is up to date and stored securely
Young talent at Qualifications Scotland
This opportunity is being delivered as part of our Young Talent Strategy to attract, recruit, develop and retain young talent and will enable you to:
Develop your transferable skills by playing a key role in your team with meaningful work activity and responsibilities.
Work with a Career Development Mentor to learn about the world of work and your career ambitions.
Be part of a Young Talent Network helping to influence and shape decisions across the organisation.
Working towards SCQF level 5 or 6 qualifications
To support our learners, we work closely with schools and colleges to understand individual learner needs and help deliver solutions that support the learner and protect the integrity of our assessments. Alongside this we run several other processes that ensure equality of access and fairness for all learners.
You will contribute to the effective delivery of these processes. The role will include providing administrative support, customer service, data handling and processing, as well as helping to identify opportunities for improvement in our processes. You will gain hands-on, practical experience in a dynamic public-sector organisation over your year’s placement to expand and develop your skills.
Responsibilities
Provide administrative support, ensuring activities are carried out accurately, according to plan and ensure compliance with documented processes
Provide a high level of customer service in respect to queries, ensuring responses are issued promptly and accurately
Utilise reporting tools and data to support the effective delivery of procedures
Communicating in writing, or verbally, to a high standard, to support colleagues and other stakeholders
Maintain confidentiality when dealing with sensitive information, ensuring information is up to date and stored securely
Young talent at Qualifications Scotland
This opportunity is being delivered as part of our Young Talent Strategy to attract, recruit, develop and retain young talent and will enable you to:
Develop your transferable skills by playing a key role in your team with meaningful work activity and responsibilities.
Work with a Career Development Mentor to learn about the world of work and your career ambitions.
Be part of a Young Talent Network helping to influence and shape decisions across the organisation.
Working towards SCQF level 5 or 6 qualifications
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.