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Customer Account Specialist

Job details
Posting date: 05 March 2026
Salary: £26,000 to £29,000 per year
Hours: Full time
Closing date: 04 April 2026
Location: S80 2PU
Remote working: On-site only
Company: Ambitions Personnel
Job type: Permanent
Job reference: C.Acc1-15500

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Summary

We are currently recruiting for a Customer Account Specialist based in Worksop. This is a great opportunity to join a busy and supportive team where you will play a key role in delivering excellent customer service and managing client relationships.

This role operates on a 3-shift rotation between 6am–8pm, so candidates must be flexible with working hours.

Key Responsibilities:

  • Act as the primary point of contact for customer accounts, managing queries and providing effective solutions


  • Provide support to customers and deliver a high level of service, including assisting with complex or escalated queries


  • Work closely with operational teams to ensure customs documentation and processes are handled accurately and on time


  • Monitor service level agreements in real time to ensure targets are met


  • Build and maintain strong relationships with customers and internal stakeholders


  • Track customer activity, highlight unusual trends, and proactively address recurring issues


  • Maintain accurate customer records and update CRM systems (including HubSpot) with all communications


  • Support new colleagues and promote excellent customer service practices across the team


    Requirements:

    • Previous experience in customer service, account management, or client support


    • A good understanding of customs processes (preferred)


    • Strong communication, organisational, and problem-solving skills


    • Experience using CRM systems and Microsoft Office


    • Ability to manage multiple tasks and work well under pressure


    • A positive, proactive “can-do” attitude and strong team player


      If you are organised, customer-focused, and looking to develop your career in a fast-paced environment, we would love to hear from you.

      This role would suit someone who has worked in Customer Service, Customer Accounts, CLient Support, Account manager, Account management, Customer Account Specialist

      WOR1

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