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Supply Chain Performance Manager (TFM)

Job details
Posting date: 05 March 2026
Salary: £55,000.00 to £65,000.00 per year
Additional salary information: Competitive
Hours: Full time
Closing date: 19 March 2026
Location: No Fixed Location, SW1A 1AA
Company: Sodexo Ltd
Job type: Permanent
Job reference: SDX/TP/1169817/154867

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Summary

TFM Relationship & Performance Manager

Location: National (High‑Security Government Estate)
Salary: Competitive plus benefits.

We are seeking an experienced individual in building experience FM Contract supply chain management TFM Relationship & Performance Manager to play a pivotal role in transforming a high‑profile Government organisation’s property function, including the establishment and management of their national Total Facilities Management (TFM) supply chain, driving performance, assurance, and exceptional service delivery across a complex, secure estate.

The Role

As a key partner to both the Client and the supply chain, you will:

  • Build trusted, collaborative relationships with TFM providers and Client stakeholders.
  • Lead the mobilisation of new contracts, ensuring systems, processes, and teams are aligned to contractual and operational requirements.
  • Manage and monitor supplier performance, ensuring compliance with SLAs, KPIs, statutory obligations, and Client security protocols.
  • Provide expert performance insight, assurance, and governance, including leading supplier performance forums.
  • Support the development of the Client’s new property management function, contributing to a transformational operating model.
  • Oversee the delivery of integrated property services including helpdesk/CAFM, asset management, technology solutions, budget management, and overall supplier assurance.
  • Recruit, lead, and develop a high‑performing performance and supply chain team.

Key Responsibilities

Build a Data‑Led Operating Model

  • Own an integrated reporting suite that provides a single, trusted source of truth for contract performance.
  • Establish a performance framework that transforms raw data into insight, enabling informed and timely decision‑making.

Performance Monitoring & Analytics

  • Use advanced data analysis to track supplier performance, identify trends, ensure SLA/KPI compliance, and highlight risks early.
  • Apply data insight to maintain statutory compliance and operational continuity across the property portfolio.

Drive Measurable Outcomes

  • Convert data insights into measurable operational improvements, cost efficiencies, and commercial opportunities.
  • Develop improvement plans with suppliers based on evidence, not assumptions.

Governance

  • Lead governance forums using robust performance data, ensuring transparent reporting, accurate minutes, and clear action tracking.
  • Provide data‑supported recommendations that shape client decisions and contract direction.

Enable Continuous Improvement

  • Use analytics to challenge existing processes and propose evidence‑based enhancements.
  • Identify systemic performance issues and drive root‑cause analysis through data.

Support a Data‑Literate Team

  • Support a team capable of interpreting, presenting, and leveraging analytical insights effectively.
  • Embed a culture where decisions are grounded in reliable performance data.

What You’ll Bring

  • Degree-level education or equivalent experience.
  • Proven expertise in FM supply chain and performance management.
  • Strong background in property/FM (Estates, QS, CS), with 5+ years in a similar role.
  • Experience mobilising new FM contracts.
  • Skilled in CAFM systems, performance reporting, data analysis, and commercial interpretation.
  • Excellent communication, stakeholder management, and presentation skills.
  • Ability to work independently, manage multiple priorities, and lead teams effectively.
  • Proficient in MS Office applications.
  • A performance-driven mindset with a collaborative approach.

Desirable:
Membership of IWFM, CIPS, or another recognised FM professional body.

Why Join Us?

You’ll shape a brand‑new way of working, influence strategic decisions and work with senior leaders across Sodexo, the client and a national supply chain.This is a role where you can truly make your mark, driving performance, improving services, and helping to set the standard for a transformed, modern FM model.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

  • Mental health & wellbeing support
  • Employee Assistance Programme for personal, legal, and financial advice
  • 24/7 virtual GP & lifestyle rewards
  • Discounts for you & family
  • Financial tools & retirement plan
  • Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

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