Financial Crime Team Manager
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £50,000 to £55,000 per year |
| Hours: | Full time |
| Closing date: | 04 April 2026 |
| Location: | L7 3FA |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Zempler Bank |
| Job type: | Permanent |
| Job reference: |
Summary
Who we are
Zempler Bank is ranked 54th in the 2025 Best Large Companies to Work For and is a Top 25 Financial Services Company. Since 2004, we’ve helped businesses across the UK access simpler, smarter banking.
The Role Is
We are seeking an Economic Crime Team Manager to join our operations team on a permanent, full-time hybrid basis: three days at Liverpool's "Spine" building (L7), two days remote. The Economic Crime Team Manager will oversee analysts responsible for Onboarding KYC, Customer Due Diligence, Transaction Monitoring, Sanction and PEP screening, Payment screening, and fraud prevention/detection.
This operationally integral Economic Crime Team Manager role includes leading and developing a team of analysts, ensuring quality assurance, meeting objectives/SLAs and driving process improvements.
Key Accountabilities Include
Management:
• Functional lead responsible for 1st line Financial Crime and Fraud Operations teams based within UK and South Africa, ensuring they are operating effectively whilst delivering good customer outcomes
• Provide 1:1 coaching, training, and development opportunities to build team capability and expertise
• Ensures processes and procedures are within Zempler banks risk appetite, working closely with 1st and 2nd line operations risk teams in identifying and closing gaps
• Enhances QA processes to appropriately monitor Banking Operations, fraud and fin crime activities
• Lead, motivate and develop the team to ensure consistent high performance to include the setting of team and individual goals and KPI's
• Responsible for daily/weekly team resource allocation and managing service levels
• Collates data and produces relevant weekly/monthly MI suitable for presentation to Senior Management & key stakeholders. Uses performance data and MI to identify actionable insights
• Maintains own industry and regulatory knowledge to be able to provide expert knowledge and guidance to teams and act as SME for the wider business and external bodies
Risk:
• Adopts a continuous improvement approach to risk mitigation, processes and controls relating to Economic Crime activity
• Monitoring and approval of complex investigations completed by the Economic Crime Operations Team
• Takes appropriate action to escalate issues that could result in detriment to our Economic Crime controls
• Provides mentorship and guidance to UK/SA based Seniors and Team leaders
• Represent Operations at various internal and external Forums
• Initiates and supports operational deep dives into complaints, errors and poor customer outcome feedback, taking appropriate action driving enhancement to both process and procedures
• Represents Operations at project and new product meetings to ensure our needs are appropriately represented and captured
General:
Adheres to Zempler Bank policies and risk management frameworks
You'll Need To Have
• Industry and regulatory expertise relevant to the role
• Leadership experience in multi-disciplinary 1st line Economic Crime teams within financial services or banking (ideally fintech)
• Familiarity with industry APPR rules
• Proficiency with fraud/financial crime systems such as Mastercard/EKATA
• Comprehensive knowledge of UK retail banking operations, products, and procedures
• Technical understanding of financial crime and fraud rules for card and non-card payments
• Ability to identify, address, or escalate business risks appropriately
• Strong communication and relationship management abilities
• Analytical skills with effective risk assessment for customer activities
• Capacity to produce informative, factual MI
• Advanced Microsoft Office proficiency
• Excellent spoken and written communication
• Sound judgment in risk-based decision-making
• Skilled at managing demanding workloads within set service standards
In Return You'll Enjoy
• Competitive basic salary plus 7.5% benefit allowance (flexible to use or absorb into your monthly income).
• 26 days’ holiday + bank holidays (increases up to 33 days holiday + bank) + buy/sell scheme
• 4x Life Assurance.
• Pension salary sacrifice scheme.
• Family friendly policies.
• Regular social activities and team events.
• Charity volunteering day.
• Free drinks and snacks in the office.
Charity volunteering day.
Zempler Bank is ranked 54th in the 2025 Best Large Companies to Work For and is a Top 25 Financial Services Company. Since 2004, we’ve helped businesses across the UK access simpler, smarter banking.
The Role Is
We are seeking an Economic Crime Team Manager to join our operations team on a permanent, full-time hybrid basis: three days at Liverpool's "Spine" building (L7), two days remote. The Economic Crime Team Manager will oversee analysts responsible for Onboarding KYC, Customer Due Diligence, Transaction Monitoring, Sanction and PEP screening, Payment screening, and fraud prevention/detection.
This operationally integral Economic Crime Team Manager role includes leading and developing a team of analysts, ensuring quality assurance, meeting objectives/SLAs and driving process improvements.
Key Accountabilities Include
Management:
• Functional lead responsible for 1st line Financial Crime and Fraud Operations teams based within UK and South Africa, ensuring they are operating effectively whilst delivering good customer outcomes
• Provide 1:1 coaching, training, and development opportunities to build team capability and expertise
• Ensures processes and procedures are within Zempler banks risk appetite, working closely with 1st and 2nd line operations risk teams in identifying and closing gaps
• Enhances QA processes to appropriately monitor Banking Operations, fraud and fin crime activities
• Lead, motivate and develop the team to ensure consistent high performance to include the setting of team and individual goals and KPI's
• Responsible for daily/weekly team resource allocation and managing service levels
• Collates data and produces relevant weekly/monthly MI suitable for presentation to Senior Management & key stakeholders. Uses performance data and MI to identify actionable insights
• Maintains own industry and regulatory knowledge to be able to provide expert knowledge and guidance to teams and act as SME for the wider business and external bodies
Risk:
• Adopts a continuous improvement approach to risk mitigation, processes and controls relating to Economic Crime activity
• Monitoring and approval of complex investigations completed by the Economic Crime Operations Team
• Takes appropriate action to escalate issues that could result in detriment to our Economic Crime controls
• Provides mentorship and guidance to UK/SA based Seniors and Team leaders
• Represent Operations at various internal and external Forums
• Initiates and supports operational deep dives into complaints, errors and poor customer outcome feedback, taking appropriate action driving enhancement to both process and procedures
• Represents Operations at project and new product meetings to ensure our needs are appropriately represented and captured
General:
Adheres to Zempler Bank policies and risk management frameworks
You'll Need To Have
• Industry and regulatory expertise relevant to the role
• Leadership experience in multi-disciplinary 1st line Economic Crime teams within financial services or banking (ideally fintech)
• Familiarity with industry APPR rules
• Proficiency with fraud/financial crime systems such as Mastercard/EKATA
• Comprehensive knowledge of UK retail banking operations, products, and procedures
• Technical understanding of financial crime and fraud rules for card and non-card payments
• Ability to identify, address, or escalate business risks appropriately
• Strong communication and relationship management abilities
• Analytical skills with effective risk assessment for customer activities
• Capacity to produce informative, factual MI
• Advanced Microsoft Office proficiency
• Excellent spoken and written communication
• Sound judgment in risk-based decision-making
• Skilled at managing demanding workloads within set service standards
In Return You'll Enjoy
• Competitive basic salary plus 7.5% benefit allowance (flexible to use or absorb into your monthly income).
• 26 days’ holiday + bank holidays (increases up to 33 days holiday + bank) + buy/sell scheme
• 4x Life Assurance.
• Pension salary sacrifice scheme.
• Family friendly policies.
• Regular social activities and team events.
• Charity volunteering day.
• Free drinks and snacks in the office.
Charity volunteering day.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.