Care Navigator
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £13.70 per hour |
| Additional salary information: | £13.70 an hour |
| Hours: | Full time |
| Closing date: | 13 March 2026 |
| Location: | Sunderland, SR5 2LT |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A1689-26-0002 |
Summary
Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Process personal, telephone and e-requests for appointments Action incoming emails and correspondence as necessary Accurately detail information on patients records within the clinical system Initiate contact with and respond to requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team Support administrative staff, providing cover during staff absences Scan patient related documentation and attach scanned documents to patients healthcare records Participate in local initiatives to enhance service delivery and patient care Support and participate in shared learning To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently