Patient Experience Administrator
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £12.60 per hour |
| Additional salary information: | £12.60 an hour |
| Hours: | Full time |
| Closing date: | 22 March 2026 |
| Location: | Hull, HU7 3JQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4103-26-0005 |
Summary
Ensure that incoming complaints are dealt with efficiently and in accordance with the business complaints policy and procedure. Assist with investigations, extracting information from online systems and databases where necessary. Assist with related audits and collating of reports. Present information and data to members of staff at all levels. Facilitate effective communication between patients, members the primary health care team, secondary care and others. Typing or editing of correspondence to patients, filing appropriately on the patients records and on the practice systems. Maintain and efficient records system for complaints and patient engagements. Manage incoming and outgoing post; keeping an accurate record of receipt dates. Assist with the facilitation of relevant meeting, creating diary invites and taking minutes when required. Assist the General Manager with patient participation groups (PPGs) and related administration. Taking messages and passing on information. Filing and retrieving paperwork. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures. Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning. Ordering, re-ordering and monitoring of stationery and other supplies. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy. Any other duties required in order to improve the patient experience and engagement in the practice.