ETOC Clinical Support Worker
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £30,546.00 to £32,207.00 per year |
| Additional salary information: | £30546.00 - £32207.00 a year |
| Hours: | Full time |
| Closing date: | 16 March 2026 |
| Location: | Camberwell, SE5 9RS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9213-26-0227 |
Summary
Demonstrating an enhanced understanding of Mental Health symptoms and an understanding of how these may present in practice including recognition of impact on patient presentation and behaviour including risk factors. Demonstrating a good baseline understanding of other causes of behaviour that challenges including trauma, dementia, delirium, learning disability and autism and other forms of neurodiversity, and other forms of cognitive impairment. Recognizing and responding appropriately to behaviour that challenges in line with Trust policies and training, actively seeking the supervision and guidance of a Registered Nurse or member of senior clinical staff. Demonstrating knowledge and understanding of the fundamentals of the MHA, MCA and DOLS and other legislation applicable to the practice area and how they are implemented in practice. Contributing to an effective communication process with appropriate and accurate information to patients, carers, family, friends and colleagues. Engaging and listening carefully and actively, and responding using appropriate language and accessible communication methods and skills. Developing communication skills to enable and support difficult conversations, acknowledging cultural differences and professional boundaries. Demonstrating effective clinical communication and documentation: effective verbal and written handover of relevant and objective information, ability to determine key information, ability to recognize and describe effectively symptoms of mental illness, distress or of a deteriorating patient, and ability to escalate issues of concerns effectively and in a timely manner. Maintaining timely and accurate written and electronic patient records in line with Trust policy. Use of care plans, pathway documents and Information System progress notes appropriately and in a timely manner. Reporting, without delay, any safety or security concerns to maintain the safety of patients, carers, staff and others to appropriate authorities and organisations.