Business Support Manager
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £44,485.00 to £52,521.00 per year |
| Additional salary information: | £44485.00 - £52521.00 a year |
| Hours: | Full time |
| Closing date: | 16 March 2026 |
| Location: | Orpington, BR6 8ND |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9213-26-0213 |
Summary
Service and Operational Support Responsibilities Lead monitoring and management of medical rotas, ensuring compliance with New Deal and EWTD legislation. Secure appropriate approvals to recruit to vacancies, minimising locum usage where possible. Work with doctors and Consultants to redesign rotas in response to changing service demands, balancing service delivery, training and working hours. Negotiate and influence clinical staff to support service change, incorporating their views into planning. Advise Service and General Managers and Lead Clinicians on rota issues, including those raised by the BMA. Work with Finance to ensure establishment controls are maintained and staff are paid correctly against cost centres, owning changes with Capita. Support analysis of performance data to maintain NHS 4-hour targets. Ensure Trust conduct, performance and communication policies are implemented effectively. Oversee staff onboarding, IT access, training, telecoms equipment, directories, group emails and web content. Maintain accurate records of leave, appraisals and staffing data on e-Rostering systems. Rota Management Ensure safe junior doctor cover at all times. Arrange cover for rota gaps using internal solutions before seeking agency locums in line with agreed rates. Maintain accurate, compliant rotas and coordinate training on rota systems. Track locum bookings, approvals, payments and financial accruals. Attend meetings to reduce agency spend and improve service quality. Distribute rotas to staff in a timely manner. People Management and Performance Lead, coach and manage staff performance, addressing underperformance and recognising excellence. Set objectives, conduct appraisals, and identify training and development needs. Ensure compliance with mandatory and statutory training. Manage sickness absence, vacancies, exception reporting and return-to-work processes in line with Trust policy. Financial and Staff Activity Management Ensure locum use is justified and approved. Advise senior managers on cost-effective rota changes and flag potential cost increases. Maintain accurate records of contracts, extensions and leavers. Line manage administrative teams, monitor attendance and ensure compliance with Trust policies. General Maintain health, safety, confidentiality, infection control and professional standards in line with Trust and statutory requirements. Take responsibility for personal development and contribute to team development. This job description may be reviewed and amended in consultation with the post holder.