Digital Service Delivery Manager | Kingston and Richmond NHS Foundation Trust
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £70,396 - £80,837 Pro rata, pa, incl. HCAS |
| Hours: | Full time |
| Closing date: | 04 April 2026 |
| Location: | Kingston, KT2 7QB |
| Company: | Kingston Hospital Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7791706/396-7791706-DE-DK-Y |
Summary
The Digital Service Delivery Manager oversees the Trust’s IT service desk, desktop support, and software management functions, ensuring high‑quality digital service delivery aligned with operational and clinical priorities. This senior specialist role requires expertise in ITIL‑based service management, supplier and contract oversight, software asset governance, and the coordination of complex multi‑team service operations. The post holder drives service improvement, manages multimillion‑pound digital contracts, and ensures new services are introduced safely and effectively.
• Plan and implement the Digital Service Provision and Service Management strategy including tools, policies and processes, Service Level Agreements (SLA’s), monitoring, reporting and continual improvement plans.
• Manage the purchase, deployment, and renewal of applications, software licenses, ensuring compliance with license agreements.
• To be responsible for the continuity, management and integrity of projects and workstreams within the digital operations department
• Take responsibility for command structure and escalation procedures, and ensuring that the requisite operational methods, procedures, facilities and tools are reviewed and maintained.
• Responsible for policy implementation and development for digital operational service delivery.
• Responsible for the purchase of hardware, software, and services to meet the business requirements of the Digital Operations department.
Continued on attached JD...
Development and staff wellbeing
Your growth and personal happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment. Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.
To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.
We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.
Wherever you work across our organisation, we look forward to welcoming you.
At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
This advert closes on Thursday 19 Mar 2026