Clinical Operations Manager
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £30.91 per hour |
| Additional salary information: | £30.91 an hour |
| Hours: | Full time |
| Closing date: | 18 March 2026 |
| Location: | Truro, TR1 3LP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0306-26-0008 |
Summary
My role helps deliver patient care by The Clinical Manager is a key leadership role responsible for ensuring the safe, effective, and compassionate delivery of urgent care services across the Cornwall 111 IUCS footprint. Acting as a physically visible and proactive ambassador for the service, the Clinical Manager supports frontline clinicians through regular engagement, performance oversight, and strategic workforce management. This role bridges clinical practice and organisational leadership, ensuring that staff concerns are addressed, HR processes are autonomously followed and managed, and service standards are upheld. The Clinical Manager leads on clinician recruitment, induction, appraisal, and wellbeing initiatives, while also contributing to safeguarding/IPC governance, project delivery, and data-driven performance improvement. Their responsibilities include direct observation of clinical practice, strategic workforce management, performance monitoring, and safeguarding oversight. Through data-driven decision-making, responsive HR support, and collaborative leadership, the Clinical Manager ensures that frontline teams are well-equipped, well-supported, and aligned with the organisations values; ultimately enhancing the quality and consistency of care provided to patients across Cornwall. By fostering strong relationships with clinical teams, promoting a culture of continuous improvement, and aligning operational delivery with the strategic aims of Kernow Health CIC, the Clinical Manager plays a vital role in enhancing patient outcomes and supporting a resilient, responsive urgent care workforce. Key Duties and Responsibilities: Clinical Leadership & Advocacy: Act as a professional ambassador for the 111 IUCS service, promoting service values, inclusion, and excellence across the organisation. Staff Engagement & Support: Conduct regular site visits to observe practice, listen to staff concerns, and foster strong relationships across all clinical bases. Visibility and Presence: Maintain a working pattern that mixes weekday, daytime working with wider organisational colleagues alongside frequent, physically present working in unsocial hours across service areas in Cornwall to liaise with the frontline workforce. Assurance & Audit: Undertake audits and contribute to the monitoring of Key Quality Indicators to ensure contractual and clinical standards are met across the service. Line Management & HR Oversight: Provide effective line management, autonomously addressing HR issues across the HR landscape, supporting staff wellbeing, and resolving challenges with emotional intelligence and strategic thinking. Performance Monitoring & Appraisals: Lead clinician appraisals, monitor performance, and maintain accurate documentation in line with organisational policy. Governance & Incident Response: Respond to clinical governance matters including incidents, complaints, and feedback, undertaking investigations and ensuring appropriate resolution. Workforce Data & Reporting: Collaborate with BI and programme teams to analyse workforce metrics, present data-driven insights, and support continuous improvement. Safeguarding Leadership: Act as a safeguarding lead for adults and children, ensuring oversight and coordination with relevant committees and leads. Infection, Prevention and Control Leadership: Act as an IPC ambassador across the organisation, undertaking audits and ensuring oversight and coordination with relevant committees and leads. Recruitment, Induction & Retention: Oversee recruitment and onboarding of clinicians, ensuring compliance with governance, training, and pastoral support processes. Training Compliance & Development: Monitor mandatory/statutory training completion and champion continuous professional development across the clinical workforce. Pastoral Care & Staff Wellbeing: Develop initiatives to support clinician wellbeing, facilitate regular staff meetings, and ensure follow-up on actions raised. Strategic Planning & Service Development: Contribute to short- and long-term planning, policy development, and service improvement initiatives in collaboration with programme managers and leadership. External Representation: Assist and deputise for the wider management/ Executive Team (Head/Deputy Head of Operations, Chief Medical Officer and Chief Operating Officer) in appropriate clinically orientated internal and external meetings, maintaining a breadth of knowledge across the service and wider system healthcare landscape in order to act as a professional ambassador for the organisation. Information & Data Management: Work with IT and BI teams to develop and utilise data systems for accurate reporting, decision-making, and workforce planning. Clinical Practice & Professional Development: Maintain clinical activity within the service in all settings including, Clinical Shift Supervisor, Face to Face patient care and Triage (minimum 5 hours/week), support audits, and engage in personal development and appraisal processes. Operational Representation & Governance: Represent clinical management at operational meetings, contribute to IPC standards, and participate in the Silver On-Call rota and other leadership functions. Quality Assurance & Audit: Undertake audits and contribute to the monitoring of Key Quality Indicators to ensure contractual and clinical standards are met across the service. On Call Responsibilities: Participate in the Tactical Command (Silver) on-call rota, providing tactical leadership and decision-making across the out-of-hours period. Fulfil all associated Silver Command duties in line with organisational policies and procedures. You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager. We recognise that AI is becoming part of daily life, and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience, and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.