Receptionist

Posting date:	05 March 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	19 March 2026
Location:	Shipston on Stour, CV36 4BQ
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A1017-26-0001

Summary

1. RECEPTION DUTIES a) Encourage patients to complete triage forms online where possible, and taking triage information from patients where needed to provide to the Duty Doctor. b) Support the Duty Doctor by reacting to triage assessments taking the necessary actions in a timely manner. c) Contact patients via telephone, text or letter, to advise them of the need to arrange, or arrange and rearrange appointments and access to the service. d) Check patient identity and enable patient access to online services. e) Ensure efficiency of appointment system and monitor flow of patients in waiting room/consulting rooms. f) Check and action personal and shared emails on each working day. g) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed. h) Undertake general admin, such as assigning floreys, arranging domiciliary blood tests, undertaking tasks as allocated by colleagues, and booking specialist clinics. i) Register new patients and temporary residents, returning relevant forms quarterly. Administer changes to patient contact details and check communication consents. j) Advise patients of relevant charges for private services, accept payment and issue receipts. k) Respond to queries and requests for assistance from patients and other visitors. l) Action requests for ambulance transportation and record details, in line with agreed procedures. m) Ensure reception and waiting areas are kept neat and tidy. n) Liaise with members of the primary health care team, as required, and communicate information to them via the systems set up within the Practice. o) To work reasonable overtime to cover colleagues absences and meet the needs of the service, i.e flu vaccination clinics. 2. MEDICAL RECORDS a) Print out information from the patient record, as requested. b) Prepare records for PCSE when patients leave the Practice. c) Undertake patient related administration as directed by the Reception Team Lead, such as identifying relevant patients and sending correspondence or inputting data, as required. 3. HEALTH AND SAFETY a) Adhere to the Practice's Health and Safety Policy and maintain a safe working enviroment. b) Open up and secure building as directed, ensuring that all security procedures have been followed (if applicable) 4. GENERAL a) The postholder will be encouraged to attend training courses commensurate with his/her development and in accordance with the needs of the individual and the Practice. Annual mandatory training, including basic life support, must be undertaken. b) The postholder must maintain confidentiality at all times, safeguarding patient and colleague data. c) The postholder should notify the Line Manager of any concerns relating to the above responsibilities. d) The postholder will be required to take part in the appraisal scheme. e) The postholder will be encouraged to attend relevant meetings and remuneration will be made for this in line with Practice policy (eg staff meetings, working group meetings). f) This job description covers the main duties which the postholder is expected to undertake. These duties may be revised from time to time, in consultation with the postholder. Any information to which the postholder has access with regard to patients or staff must be treated in the strictest confidence. 5. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Responding to patient need appropriately and managing demand. 6. COMMUNICATIONS AND RELATIONSHIPS Reception staff will regularly communicate with all members of the Practice team, building good rapport and supportive relationships with clinicians, dispensary staff and administrative staff. Key relationships Reception Team General Practitioners Practice Nurses Dispensary Colleagues.