Outpatients Phlebotomy Receptionist | Cambridge University Hospitals NHS Foundation Trust
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 p.a. pro rata |
| Hours: | Part time |
| Closing date: | 04 April 2026 |
| Location: | Cambridge, CB2 0QQ |
| Company: | Cambridge University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7841965/180-B-CVA617 |
Summary
To deliver and maintain a professional reception/administration service to the Outpatient Blood Test Department and to all users including patients, relatives and colleagues.
Part time permanent role working 09:00-17:00 Monday , Tuesday, Wednesday
We are looking for akind, respectful, and highly professional Phlebotomy Receptionistto join our busy and patient‑focused team. This role is essential to ensuring the smooth running of our service and providing an excellent experience for all patients attending for blood tests.
Key Responsibilities
• Book and manage blood test appointments, ensuring accuracy and a positive patient experience
• Manage patient flowwithin a busy waiting area, helping to maintain order and reduce waiting times
• Answer telephone enquiriespromptly, professionally, and with compassion
• Escalate concerns to Management, particularly during periods of overcrowding or service pressure
• Record and send daily attendance numbersto the management team
• Communicate with clinicswhen blood requests are missing from EPIC or require clarification
• Provide awelcoming and supportive serviceto all patients, respecting diverse backgrounds and needs
• Work closely with the phlebotomy and clinical teams to support safe, efficient service delivery
About You
We are looking for someone who is:
• Friendly, patient, and committed to excellent customer care
• Able to work calmly under pressure in a fast‑paced clinical environment
• Confident using computer systems (including EPIC or willing to learn)
• A strong communicator with good organisational skills
• Reliable, proactive, and a positive team player
· Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on 15th March 2026.
Interviews are due to be held on the 23rd March 2026.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
This advert closes on Sunday 15 Mar 2026