Social Care Business Administrator
| Posting date: | 05 March 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Torquay, TQ1 3QH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9388-26-0218 |
Summary
Communication and working relationships Handle sensitive information e.g. handle and communicate sensitive and sometimes upsetting information relating to service usersin accordance withTrust confidentiality and other information governance policies. Ability to communicate verbally or in writing with a variety of people, including other professionals, clinicians,providers, serviceusersand families. Communicate updates and information effectively to the teams Analytical and judgement Ability toidentifyurgency of calls for action accordingly and direct calls to the mostappropriate memberof the team. Phones will bemainly coveredby the referral coordinator however there will be occasions where the business admin will need to pick this role up. Planning and organisation Good timemanagement for own work and ability to prioritise work, with support and guidance from Social Work Lead Ability to work flexibly and under pressure, being open to change in anever-evolvingenvironment Patient and client care Youwill not have any responsibility for the direct provision of care or treatment to service users.However,the post holder will have some contact with service users/clients/carers when arranging meetings/appointments. Ensure the Social Care database and current client electronic recording system is routinely updated with the latest relevant information on service users Policy and service development Maintain robust and integrated office management and administrative systems for the Social Care Teamin accordance withTrust policy. Assistwith the routine review and evaluation of the effectiveness of business support systems for the Social Care Team. Alert the Social Work Lead of any discrepancies,risksor issues as they arise. Follow policies in own role. May berequiredto comment/implement policies and proposed changes to practices, procedures for own area of work, e.g.: may comment on procedures/implements administrative policies in own area to include office management and administrative systems for the Social Care Team. Finance, equipment and other resources Maintainingand ordering of stationery and office equipment for the social careteam and AMHP team Information technology and administrative duties Provideaccurateandtimelyadministrative support to the Social Care Team, as above Ensure tasks are completed effectively and within given timescales. Maintain and update the social care databases accurately and ina timelyfashion. Research and development Undertake audits as necessary to own work, e.g.:assistwith the routine review and evaluation of the effectiveness of business support systems for the Social Care funding office and make suggestions forappropriate changesto ensure the efficient management of the office. Responsibility for supervision,leadershipand management The post holder will not have responsibility in this area Freedom to act Provide excellent administrative support to the Social Care Team, as requested by the Social Work Lead and team members, including the following tasks: Support andfacilitatemeetings through sourcing suitable venues, recording of notes / minutes and distribution of associated paperwork. Follow upactionsas necessary. This will include Minutes for Staff Meetings Minutes for Safeguarding / Best Interest /Risk management / Multi-professional meetings and other ad hoc meetings. Review and update Patient / Client records on database ensuringaccuraterecording and retrieval of data Undertake general office duties to include dealing with the post (collections and outgoing), scanning / photocopying and associated tasks. Dealing with IT Issues within the Teams, set up IT systems for all staff to access and trouble shooting where possible. Liaise with the Trust Human Resources and Payroll department and process annual leave and sickness leave for all team members. Completion of annual leave forms and distribute toallocatedteam members ensuring correct leave is recorded Provide administrative support to the Mental Health social care Panel, preparation of electronic records for Panel Provide administrative support to the senior leadership team. Develop excellent Knowledge of Policy and Procedures Torbay and South Devon NHS Foundation Trust for staffing,HRand Payroll