Apprentice Receptionist - Guest Experience Expert Marriott
| Posting date: | 05 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 April 2026 |
| Location: | Ware, Hertfordshire |
| Remote working: | On-site only |
| Company: | Inspiro Learning |
| Job type: | Apprenticeship |
| Job reference: | 13069 |
Summary
Programme duration 12 months
Programme name Level 2 - Hospitality Accommodation Team Member
We are looking for a Apprentice Receptionist - Guest experience expert. The correct candidate will understand the importance of excellent customer service, and be willing to learn to provide an impeccable guest experience
Job Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Key duties include:
Process guest check-ins, assigning rooms and activating room keys.
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
Answer, respond to and process all guest calls, messages, questions or concerns.
Give guests information and directions regarding property and local areas of interest.
Process check-outs and resolving any disputed charges.
Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
The impact you’ll make.
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
The Full role description will be provided during the vetting process
The successful Apprentice will need to enrol on a Hospitality Apprenticeship qualification with Inspiro Learning, Marriott UK'S training provider and fulfil their study requirements alongside the job.
Inspiro delivers the assessment, mentoring and guidance required for the Apprenticeship, which is carried out by an assessor within your workplace. This means that there is no need for you to spend time away from your job in a classroom or at college.
To become an apprentice, you must:
be 16 or over
not already be in full-time education
As an apprentice you’ll:
Complete a Commis Chef apprenticeship qualification
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job
Get paid and receive holiday leave
Get hands-on experience in a real job
Study for at least 20% of your working hours
complete assessments during and at the end of your apprenticeship
Be on a career path with lots of future potential
Be entitled to a TOTUM membership, find out more here About TOTUM | TOTUM UK
For more information about Inspiro Learning’s apprenticeship delivery and what it entails please click here to watch a short video
Employer website
https://www.marriott.com/hotels/travel/lontw-london-marriott-hotel-twickenham/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2
Future Prospects
As the company is an international brand the candidate could develop through Marriott Hotels or around the world depending on the opportunities, skills and the candidate.
Skills required
• Good communications skills.
• Proactive and reliable, able to work alone and with a team.
• Flexibility, problem-solving skills, and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift.
Qualifications required
None Specific
Programme name Level 2 - Hospitality Accommodation Team Member
We are looking for a Apprentice Receptionist - Guest experience expert. The correct candidate will understand the importance of excellent customer service, and be willing to learn to provide an impeccable guest experience
Job Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Key duties include:
Process guest check-ins, assigning rooms and activating room keys.
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
Answer, respond to and process all guest calls, messages, questions or concerns.
Give guests information and directions regarding property and local areas of interest.
Process check-outs and resolving any disputed charges.
Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.
The impact you’ll make.
First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
The Full role description will be provided during the vetting process
The successful Apprentice will need to enrol on a Hospitality Apprenticeship qualification with Inspiro Learning, Marriott UK'S training provider and fulfil their study requirements alongside the job.
Inspiro delivers the assessment, mentoring and guidance required for the Apprenticeship, which is carried out by an assessor within your workplace. This means that there is no need for you to spend time away from your job in a classroom or at college.
To become an apprentice, you must:
be 16 or over
not already be in full-time education
As an apprentice you’ll:
Complete a Commis Chef apprenticeship qualification
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job
Get paid and receive holiday leave
Get hands-on experience in a real job
Study for at least 20% of your working hours
complete assessments during and at the end of your apprenticeship
Be on a career path with lots of future potential
Be entitled to a TOTUM membership, find out more here About TOTUM | TOTUM UK
For more information about Inspiro Learning’s apprenticeship delivery and what it entails please click here to watch a short video
Employer website
https://www.marriott.com/hotels/travel/lontw-london-marriott-hotel-twickenham/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2
Future Prospects
As the company is an international brand the candidate could develop through Marriott Hotels or around the world depending on the opportunities, skills and the candidate.
Skills required
• Good communications skills.
• Proactive and reliable, able to work alone and with a team.
• Flexibility, problem-solving skills, and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift.
Qualifications required
None Specific