Resource Planning Analyst
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £28,000 to £35,000 per year |
| Additional salary information: | Hybrid working, discounts on retail, holidays and gym, assistance towards training courses, private health scheme |
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | East Grinstead, Southern, RH19 1UA |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Meridian Business Support |
| Job type: | Permanent |
| Job reference: | 59354796 |
Summary
Would you like to use your experience resource planning within a busy call centre or contact centre environment in an important Resource Planning Analyst role within a leading organisation that offers hybrid working?
A Resource Planning Analyst opportunity has arisen within the busy contact centre team at our client, a leading international membership organisation, where you will be responsible for real time forecasting demand and ensuring staff levels accommodate this by planning, monitoring real time call volumes, and providing key MI data to stakeholders
As a Resource Planning Analyst, your role will involve:
- Monitoring the activity of contact centre agents and addressing non-adherence in real time
- Monitoring and responding to real time call volumes, ensuring hot spots are covered
- Responding to related queries from stakeholders across the business
- Collating and analysing data to forecast future call volumes
- Creating and producing performance reports
- Planning and scheduling resources to ensure sufficient cover across all customer touch points
I am interested in speaking with candidates who have experience working as a Resource Planning Analyst, Resource Analyst, Workforce Management Analyst, Resource Planner, Workforce Planner, Real Time Analyst within a fast paced, busy call centre or contact centre environment.
Salary for this position is: £29,500 to £32,500 p.a. (depending on level of experience)
Benefits include: Hybrid working, discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more!
If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to!
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
A Resource Planning Analyst opportunity has arisen within the busy contact centre team at our client, a leading international membership organisation, where you will be responsible for real time forecasting demand and ensuring staff levels accommodate this by planning, monitoring real time call volumes, and providing key MI data to stakeholders
As a Resource Planning Analyst, your role will involve:
- Monitoring the activity of contact centre agents and addressing non-adherence in real time
- Monitoring and responding to real time call volumes, ensuring hot spots are covered
- Responding to related queries from stakeholders across the business
- Collating and analysing data to forecast future call volumes
- Creating and producing performance reports
- Planning and scheduling resources to ensure sufficient cover across all customer touch points
I am interested in speaking with candidates who have experience working as a Resource Planning Analyst, Resource Analyst, Workforce Management Analyst, Resource Planner, Workforce Planner, Real Time Analyst within a fast paced, busy call centre or contact centre environment.
Salary for this position is: £29,500 to £32,500 p.a. (depending on level of experience)
Benefits include: Hybrid working, discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more!
If you drive parking can be found a short walk from the office, but if you don't want to drive, their office is located within 5 minutes walk from the train station - so very easy to get to!
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.