Customer Service Advisor
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £25,126.41 per year |
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | Normanton, West Yorkshire, WF6 1TL |
| Company: | Movianto |
| Job type: | Permanent |
| Job reference: | REC002853_1772640000 |
Summary
Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? We're looking for a Customer Service Advisor to join our team in Normanton, supporting the NHS Supply
You will be working Monday to Friday on a a swing shift of 8:00 - 16;00 or 9:00 - 17:00 and will receive an annual salary of £25,126.41 per annum.
Benefits
- No weekend or bank holiday working
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
Who we are
Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.
Purpose of the role
As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you'll play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.
How you will make an impact as a Customer Service Advisor at Movianto:
- Handling customer and client queries via telephone and email
- Investigating and resolving queries such as
- Confirming orders
- Delivery ETAs and late deliveries
- Order cancellations, amendments, and backordersCollections and delivery discrepancies
- Liaising with Transport and Suppliers to identify preventative and corrective actions
- Recording and processing collections, ensuring seamless communication with clients
- Logging and managing client/customer incidents in line with procedures
- Maintaining accurate records and working towards key performance targets
- Participating in process improvement projects and internal/external calls
- Ensuring all company quality procedures are followed at all times
- Providing flexibility to support other areas of the business as required
What it will take to thrive as a Customer Service Advisor at Movianto:
- Previous customer service experience
- Strong verbal and written communication skills
- Professional and courteous telephone manner
- Competent in Microsoft Office and general computer skills
- Ability to work under pressure and meet deadlines
- A team player with excellent organisational skills
- Strong attention to detail with accurate data entry skills
- Passionate about delivering excellent customer service