Premium Facilities Host
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £31,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 02 April 2026 |
| Location: | Battersea, SW11 4FA |
| Company: | Pinnacle Group Limited |
| Job type: | Permanent |
| Job reference: | P2361 |
Summary
Pinnacle Group are looking for a customer-focused Premium Facilities Host to serve as the main point of contact for all Premium Facilities customers providing information relating to opening hours, amenities, guest/booking policies and procedures. You will be joining our Homes team based on a luxury, high-end housing site in Battersea.
Our Residential Management Services team oversees large, complex residential developments across the UK. They deliver expert leasehold and block management on behalf of institutional investors, developers, and residents’ management companies.
In this role, you will be overseeing the running of the Premium Facilities at Prince of Wales Drive. These facilities include residents lounge, bar, gym and gardens. You will be the welcoming face to our residents and customers, delivering outstanding service with warmth and professionalism.
You will need excellent communication skills, a friendly demeanour, and a strong sense of responsibility. If you are passionate about delivering outstanding customer service and enjoy being the first point of contact in a vibrant community, we would love to hear from you.
Hours will be 10.30am to 10.30pm. 4 days on, 4 days off.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Carry out facilities inductions and familiarisation tours.
- Manage the Premium Facilities booking system and manage the mailbox.
- Assist with investigation of any sounding fire alarms and emergency procedures and evacuation.
- Report to the Estate Operations Manager any maintenance issues including calling out and providing access to contractors for remedial works and routine servicing and maintenance.
- Patrol the Premium Facilities areas regularly and document any findings.
- Assist with covering Concierge and Parcel Operative breaks as required.
- Investigate first level complaints in relation to the Premium Facilities area.
- Provide regular communication to customers and manage initial queries through to resolution.
- Monitor the Premium Facilities CCTV cameras/ security access, review and report any security/ASB concerns to the Police.
- Light cleaning duties to ensure that the Premium Facilities area presenting well.
- Replenish coffee/tea, bar stock and other consumables in the Premium Facilities area as needed.
- Ensure that the Premium Facilities area is vacated on or before the closing time and that all areas are securely locked.
- When the bar staff are on their break, assist with the preparation of drinks and refreshments.
Key requirements:
- Good level of spoken and written English/grammar
- Efficient with Microsoft Office
- Great telephone manner.
- Handle customer enquiries and complaints and willing to perform light cleaning duties.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Proud member of the Disability Confident employer scheme