Customer Care Admin
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £14.50 to £15.0 per hour |
| Hours: | Full time |
| Closing date: | 18 March 2026 |
| Location: | Surrey, Surrey, GU1 1AG |
| Company: | Fawkes & Reece |
| Job type: | Temporary |
| Job reference: | MDAV-678987656789_1772634691 |
Summary
A well-established and respected residential developer, known for delivering high-quality and affordable new build homes in Surrey, is seeking a Customer Care Administrator to join their team on a temporary basis.
Key Responsibilities:
- Managing customer enquiries via phone, email, and face-to-face interactions
- Logging defects accurately and assigning jobs to engineers or specialist subcontractors
- Monitoring and maintaining the central customer service email inbox
- Updating and maintaining the company CRM system with customer communications and job progress
- Scheduling and coordinating appointments with engineers and subcontractors
- Tracking ongoing works and ensuring timely completion
- Closing completed jobs and ensuring all documentation is up to date
- Processing purchase orders and related invoices
- Supporting the Customer Care team with general administrative duties
- Ensuring service standards are maintained in line with NHBC guidelines and customer expectations
Candidate Requirements:
- Previous experience in an administrative or customer service role, ideally within the house building or construction sector
- Knowledge of new build homes and NHBC standards (desirable)
- Strong organisational and administrative skills with excellent attention to detail
- Confident communication skills, both written and verbal
- Proficient in Microsoft Office and CRM systems
- A proactive, customer-focused approach with the ability to work both independently and as part of a team
Benefits Package:
- Competitive salary
- Company pension scheme
- Private medical insurance
- Additional employee benefits and career development opportunities
How to Apply:
Candidates interested in this Customer Care Administrator role in Surrey are encouraged to apply below. For further information, they may contact Max Davies at the Fawkes & Reece London office.