Communications and Engagement Officer
| Posting date: | 04 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | London, SW1H 9NA |
| Company: | Reed Talent Solutions |
| Job type: | Permanent |
| Job reference: | MaPS01120-359203 |
Summary
Communications and Engagement Officer
£43,000 per annum
London
12 Month Fixed Term Contract
Hybrid Working
Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Communications and Engagement Officer. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.
Why This Role Matters
In this role, you’ll have the opportunity to play an important role within the comms and engagement team in support of our strategic goals. You will be supporting our engagement activities involving a wide range of internal and external stakeholders, as well as helping to shape and deliver communications as part of that. You will be integral to the successful promotion of the Money and Pension Service as a trusted owner and operator of pensions dashboards as a service, shaping work that genuinely improves people’s financial wellbeing.
You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.
What You’ll Be Doing
Reporting to the Senior Industry Engagement Manager, you will work as part of the industry engagement function to support the delivery of the pensions dashboards service overseen by MaPS.
You will be responsible for a range of duties including (but not limited to):
- Drafting communications for internal and external stakeholders, including regular mailouts to our cohort of directly connected organisations (DCO)
- Account management support of the DCOs, attending regular external meetings and supporting our engagement
- Preparing briefings for meetings with senior stakeholders
- Maintaining and coordinating internal briefings, rolling key messages and broader lines to take for the wider team
- Management of queries across our shared mailbox and service management systems
- General admin duties including booking meetings, note taking, recording and following up key actions
- Maintaining and coordinating updates to plans, internal reporting and sharing insights
- Accurate record keeping and careful management of contact information
- Support the delivery of stakeholder events, including webinars, round tables and in person events
Communications and Engagement Officer
£43,000 per annum
London
12 Month Fixed Term Contract
Hybrid Working
Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Communications and Engagement Officer. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.
Why This Role Matters
In this role, you’ll have the opportunity to play an important role within the comms and engagement team in support of our strategic goals. You will be supporting our engagement activities involving a wide range of internal and external stakeholders, as well as helping to shape and deliver communications as part of that. You will be integral to the successful promotion of the Money and Pension Service as a trusted owner and operator of pensions dashboards as a service, shaping work that genuinely improves people’s financial wellbeing.
You’ll join a team that’s passionate, collaborative, and driven by the belief that financial confidence should be something everyone can access.
What You’ll Be Doing
Reporting to the Senior Industry Engagement Manager, you will work as part of the industry engagement function to support the delivery of the pensions dashboards service overseen by MaPS.
You will be responsible for a range of duties including (but not limited to):
• Drafting communications for internal and external stakeholders, including regular mailouts to our cohort of directly connected organisations (DCO)
• Account management support of the DCOs, attending regular external meetings and supporting our engagement
• Preparing briefings for meetings with senior stakeholders
• Maintaining and coordinating internal briefings, rolling key messages and broader lines to take for the wider team
• Management of queries across our shared mailbox and service management systems
• General admin duties including booking meetings, note taking, recording and following up key actions
• Maintaining and coordinating updates to plans, internal reporting and sharing insights
• Accurate record keeping and careful management of contact information
• Support the delivery of stakeholder events, including webinars, round tables and in person events
What You’ll Bring
To be successful in this role, you’ll need:
Essential:
• Excellent written, oral and interpersonal communication skills
• Strong organisation and planning skills
• Ability to work collaboratively across teams/organisations, internal and external
• Ability to adapt communications to different audiences
Desirable:
• Experience of working on a large scale digital programme
• Experience or understanding of working in central Government or public sector
• Understanding of the pensions industry and experience of B2B engagement and communications
Our Recruitment Process
We keep things simple, fair, and transparent:
Step 1: Submit Your Application
Open: 04/03/2026 | Deadline: 18/03/2026
To apply, please submit the following documents:
- Your most up-to-date CV
- A cover letter detailing why you are suitable for the role with specific reference to the essential and desirable criteria on the job advert
Between 02/03/2026 – 20/03/2026
If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:
- Discuss your experience in more detail
- Learn more about the role and our organisation
- Ask any questions you may have
Hosted on W/c 30/03/2026
Successful candidates from the telephone interview will be invited to attend a remote interview over Microsoft Teams. This stage will include:
- A series of competency-based interview questions
Everything we do aligns with the Civil Service Commission’s Recruitment Principles.
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
What We Offer
- 30 days’ annual leave plus bank holidays
- Pension (2:1 matched contribution up to 10%)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Important Information About Applying
- Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
- MaPS is unable to offer visa sponsorship.
Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.
Job Reference: MaPS01120
Close Date: 18/03/2026