Customer Service Executive
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | £13.5 to £13.58 per hour |
| Hours: | Full time |
| Closing date: | 03 April 2026 |
| Location: | LU4 9DT |
| Remote working: | On-site only |
| Company: | Smart10 Ltd |
| Job type: | Contract |
| Job reference: | JO0000005442-44601 |
Summary
Customer Service Executive
Luton
Temp to Perm Opportunity
Hourly rate: £13.58
Monday to Friday - 8.30 am - 5pm Monday to Friday (office based)
We are currently recruiting for a Customer Service Executive to join a busy and supportive team based in Luton. This is a fantastic temp-to-perm opportunity for someone with strong customer service experience who enjoys working in a fast-paced environment and delivering excellent service to customers.
This role will involve managing customer enquiries, processing orders accurately, and working closely with internal departments to ensure customers receive a seamless service.
Key Responsibilities
·Responding to customer enquiries via telephone and email
·Processing customer orders accurately within internal systems
·Providing pricing information and applying discounts where appropriate
·Handling customer queries and resolving complaints professionally
·Liaising with internal departments such as transport, finance, production, R&D and warranty teams
·Ensuring customer requests are managed efficiently and within agreed timeframes
·Checking and releasing orders within the order archive system
·Maintaining accurate records and documentation
Daily Activity Targets
·Processing approximately 15 orders per day
·Handling 10+ customer calls daily
·Responding to customer queries within agreed service levels
·Ensuring order archives are reviewed and released within 24 hours
Skills & Experience Required
·Previous customer service experience, ideally within an office or order processing environment
·Strong communication skills, both written and verbal
·Excellent attention to detail and accuracy
·Ability to prioritise workload and meet deadlines
·Comfortable working in a fast-paced environment
·Ability to manage difficult conversations with customers when required
·Strong organisational and multitasking abilities
·Intermediate Microsoft Office skills (Word, Excel, PowerPoint)
Personal Attributes
The successful candidate will be:
·Customer-focused and solutions driven
·Motivated and take pride in delivering high-quality work
·Able to work collaboratively with different departments
·Results-driven with a strong sense of accountability
·Comfortable learning technical product information to support customers effectively
Why Apply?
This is an excellent opportunity to join a well-established organisation offering a collaborative working environment, structured processes and the potential for a permanent position for the right candidate.
If you enjoy helping customers, managing orders and working as part of a team, this could be a great next step in your career.
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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