Senior Complaints Officer
| Posting date: | 04 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | up to £33,335.95 per annum depending on experience |
| Hours: | Full time |
| Closing date: | 09 March 2026 |
| Location: | Eastleigh, Hampshire |
| Remote working: | On-site only |
| Company: | Abri |
| Job type: | Permanent |
| Job reference: |
Summary
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.
We’re looking for new Senior Complaint Officer's to investigate final stage (Stage 2) complaints, coming to a fair and objective decision which you feedback to customers, colleagues and stakeholders clearly and concisely. Senior Complaint Officers are also responsible for complying evidence packs in response to requests for information from the arbitrator, the Housing Ombudsman Service.
An excellent communicator, you'll quickly build effective working relationships with other departments across Abri but also the Housing Ombudsman, contractors as well as local councils who you'll speak with both on the phone and in writing. Problem solving skills are also a must as not every complaint will be the same so the ability to get stuck in, investigate the issue at hand and identify effective solutions will be crucial.
You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you!
We’re looking for new Senior Complaint Officer's to investigate final stage (Stage 2) complaints, coming to a fair and objective decision which you feedback to customers, colleagues and stakeholders clearly and concisely. Senior Complaint Officers are also responsible for complying evidence packs in response to requests for information from the arbitrator, the Housing Ombudsman Service.
An excellent communicator, you'll quickly build effective working relationships with other departments across Abri but also the Housing Ombudsman, contractors as well as local councils who you'll speak with both on the phone and in writing. Problem solving skills are also a must as not every complaint will be the same so the ability to get stuck in, investigate the issue at hand and identify effective solutions will be crucial.
You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you!